General Manager – Growing Fast-Casual Restaurant Concept

Goodwin Recruiting; Boston (MA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Commuter benefits

Employee discounts and meals

Quarterly bonuses

Career advancement opportunities

Job summary

Goodwin Recruiting is seeking a General Manager for a growing fast-casual restaurant group in Boston. This hands-on leadership role focuses on building strong teams, driving exceptional guest service, and delivering strong financial results.

You will lead daily operations, manage schedules, control costs, and mentor managers and staff, with opportunities for career advancement within a supportive culture.

Qualifications

• Minimum 5 years of progressive restaurant management experience.
• Experience in fast-casual or high-volume concepts.
• Proven ability to lead restaurant teams and develop managers.
• Strong financial skills including P&L, budgeting, and cost controls.
• Track record of driving sales and guest satisfaction.
• Hands-on leadership with coaching and accountability.
• Knowledge of restaurant operations, food safety, inventory, scheduling.
• Proficient with POS, scheduling, payroll tools.
• Ability to work evenings, weekends, holidays.
• Physical ability to stand, walk, lift up to 50 pounds.

Responsibilities

• Oversee daily restaurant operations to ensure excellent guest service, food quality, and cleanliness.
• Drive profitability through sales growth, labor management, inventory control, and expense oversight.
• Recruit, hire, train, and mentor restaurant managers, shift leaders, and hourly staff.
• Foster a positive and accountable workplace culture focused on employee engagement and retention.
• Develop weekly schedules aligned with business demands and labor budgets.
• Monitor guest feedback and manage service recovery to enhance the customer experience.
• Oversee purchasing, inventory, vendor relationships, payroll accuracy, and administrative reporting.
• Analyze financial reports and key performance indicators to identify improvement opportunities.
• Ensure compliance with food safety, sanitation, workplace safety, and labor regulations.
• Support local marketing, promotions, and community engagement efforts.
• Collaborate with area leadership and Human Resources on operational priorities and business objectives.

Skills

Restaurant management

P&L management

Leadership

Staff development

Budgeting

Food safety

Scheduling

POS systems

Team coaching

Communication

Tools

POS systems

Scheduling platforms

Payroll tools

Job description

General Manager

Join a growing, high-energy restaurant organization passionate about fresh, quality food, exceptional hospitality, and developing great people. This role offers a hands-on leadership opportunity to build strong teams and drive outstanding operational and financial results within an expanding fast-casual restaurant group that values internal development and a positive workplace culture.

General Manager Benefits & Compensation

• Base salary of $80,000–$90,000 depending on experience
• Quarterly performance-based bonuses
• Medical, dental, and vision insurance
• Commuter benefits
• Employee discounts and complimentary meals
• Career advancement and leadership development opportunities
• Supportive, team-oriented company culture

General Manager Requirements & Qualifications

• Minimum 5 years of progressive restaurant management experience, preferably in fast-casual, quick-service, or high-volume concepts
• Proven ability to lead restaurant teams and develop managers or shift leaders
• Strong financial skills including P&L management, labor optimization, budgeting, and cost controls
• Demonstrated success in driving sales, improving operations, and maintaining guest satisfaction
• Hands-on leadership style with a focus on coaching and accountability
• Solid knowledge of restaurant operations, food safety, inventory management, and scheduling
• Proficient with POS systems, scheduling platforms, payroll tools, and standard business software
• Flexibility to work evenings, weekends, and holidays as needed
• Physical ability to meet restaurant demands, including standing, walking, bending, and lifting up to 50 pounds

General Manager Day-to-Day Responsibilities

• Oversee daily restaurant operations to ensure excellent guest service, food quality, and cleanliness
• Drive profitability through sales growth, labor management, inventory control, and expense oversight
• Recruit, hire, train, and mentor restaurant managers, shift leaders, and hourly staff
• Foster a positive and accountable workplace culture focused on employee engagement and retention
• Develop weekly schedules aligned with business demands and labor budgets
• Monitor guest feedback and manage service recovery to enhance the customer experience
• Oversee purchasing, inventory, vendor relationships, payroll accuracy, and administrative reporting
• Analyze financial reports and key performance indicators to identify improvement opportunities
• Ensure compliance with food safety, sanitation, workplace safety, and labor regulations
• Support local marketing, promotions, and community engagement efforts
• Collaborate with area leadership and Human Resources on operational priorities and business objectives

This is a rewarding opportunity for a passionate restaurant leader to make a measurable impact, build a strong team, and grow their career with a company dedicated to promoting from within. If you believe great hospitality starts with great people, this role is for you.