Restaurant Assistant General Manager - New York City, NY

MissionHires; New York (NY); On-site; USD 64,000 - 67,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off (PTO)

401(k) with company match

Quarterly Bonus Program

Job summary

MissionHires is looking for an Assistant General Manager in New York, NY. This role supports the General Manager in hiring, training, and performance management to foster a positive culture and enhance customer satisfaction.

The Assistant GM will oversee compliance, lead team meetings, and ensure high standards in food safety and quality. Candidates should have a strong background in operations, particularly in fast casual or casual dining restaurants.

Qualifications

• Minimum 2-5 years' experience in operations and team management.
• High volume experience of $2.5-$4 million.
• Preferred experience in fast casual or casual dining.

Responsibilities

• Support GM with hiring, training, and performance management.
• Ensure compliance with standards and deliver excellent customer service.
• Monitor restaurant performance and react with clear action plans.

Skills

Operations management

Customer service

Team management

Data-driven decision making

Coaching and mentoring

Education

Advanced education preferred

Job description

The Assistant General Manager supports the General Manager with hiring, training, performance management, and discipline. They foster a positive team culture, ensure compliance with standards and training, and help reduce turnover. This role promotes team well-being, drives customer satisfaction, maintains food safety, and supports shop profitability. The AGM leads team meetings, enforces company policies, and ensures smooth daily operations with a focus on delivering excellent service.

Responsibilities

• Support GM with hiring, training, and performance management.
• Champion team happiness by modeling the company's values, culture, and leadership principles.
• Oversee compliance and in-house training, ensuring standards and reviews are completed on time.
• Conduct regular reviews to develop staff, reduce turnover, and address performance issues.
• Promote team well-being and follow up on employee engagement survey actions.
• Deliver consistent customer service excellence.
• Ensure high food and beverage quality through production standards, freshness checks, and training.
• Maintain Food Safety and Health & Safety standards.
• Monitor restaurant performance and react with clear action plans.
• Control stock and financial standards, minimize waste, and review reports to optimize daily sales.
• Leverage merchandising, marketing, catering, and digital platforms to grow revenue.
• Lead team briefs and staff meetings, encouraging two-way communication and best practice sharing.
• Ensure compliance with all policies, procedures, and regulations while safeguarding business integrity.

Requirements

• A minimum of 2-5 years’ proven success in operations, customer service, and team management
• High volume experience of $2.5-$4 million
• Fast casual (QSR) and/or casual dining experience preferred
• Confident using tools and data to drive results
• Inspire and motivate teams to deliver their best every day
• Thrive in fast-paced, ever-changing environments
• Passionate about creating amazing customer experiences and building loyalty
• Coach, mentor, and bring out the best in people
• Hold self and others to high standards, with a “get it done” mindset
• Value diversity, equity, and inclusion, and building welcoming teams for all
• Advanced education preferred, but passion and experience matter most

Benefits

• Base Salary: $64,000-$67,000
• Quarterly Bonus Program
• Benefits Include

• Medical, dental, and vision coverage
• Paid time off (PTO)
• Paid Holidays (8)
• 401(k) with company match
• Meal Plan
• Corporate events

• People-focused culture
• Growth and Career Development