Restaurant General Manager

Pembroke & Co., Inc.; Tampa (FL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Pembroke & Co., Inc. is seeking a Restaurant General Manager in Tampa, FL to lead daily operations, drive performance, and shape the guest experience. The role involves hands-on leadership with a 50-hour work week, flexible scheduling (5 or 6 days), and occasional late shifts to foster team culture.

The GM will recruit, train, and coach staff, manage labor costs, and oversee service quality, safety standards, and store marketing initiatives. A monthly bonus is tied to store performance.

Qualifications

• High school diploma (or equivalent) is required.
• Experience managing a QSR or restaurant (preferred). Open to retail, grocery, or c-store experience.
• ServSafe Certification (preferred).
• Demonstrated ability to train a team and develop people for growth.
• Strong communication and leadership skills with a demonstrated understanding of confidentiality.
• Ability to work in a fast-paced, hands-on role.
• Basic math, problem-solving, and computer skills.
• Reliable transportation.

Responsibilities

• Team Leadership: Manage recruiting, hiring and training of team members; build a positive, accountable team culture; provide ongoing feedback, recognize performance and resolve team concerns.
• Operations & Guest Experience: Create a guest-first culture and lead by example to deliver excellent service; maintain brand standards, cleanliness, and food safety; ensure proper staffing to keep shifts running smoothly and efficiently.
• Business & Financial Performance: Drive sales and execute local marketing efforts; control labor, food costs, and cash handling; review performance and take action to improve results.
• Administrative & Operational Support: Manage scheduling, payroll, inventory, and ordering; forecast staffing and business needs; complete basic reporting and admin tasks.

Skills

Leadership

Communication

Problem solving

Basic math

Education

High school diploma or equivalent

ServSafe Certification

Job description

Benefits:

• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Position Overview

Supporting a renowned QSR brand, the Restaurant General Manager (RGM) blends hands‑on leadership, daily operations, and business performance – giving you the opportunity to make a direct impact every day.

This position entails a 50-hour work week which can either be done in 5 days or 6 days a week at the Manager's preference. Shifts may vary based on business needs with the goal of working different shifts to build the culture within the teams. A Manager should expect 1-2 closing shifts a week with late night hours, 2-3 mid-shifts, and 1 opening shift.

The role is eligible for monthly bonus incentives based on store performance.

Key Responsibilities Team Leadership

• Manage the recruiting, hiring and training of team members
• Build a positive, accountable team culture
• Provide ongoing feedback, recognize performance and resolve team concerns

Operations & Guest Experience

• Create a guest-first culture and lead by example to deliver excellent service
• Maintain brand standards, cleanliness, and food safety
• Ensure proper staffing to keep shifts running smoothly and efficiently

Business & Financial Performance

• Drive sales and execute local marketing efforts
• Control labor, food costs, and cash handling
• Review performance and take action to improve results Administrative & Operational Support
  • Manage scheduling, payroll, inventory, and ordering
  • Forecast staffing and business needs
  • Complete basic reporting and admin tasks
  What We’re Looking For
  • High school diploma (or equivalent)
  • Experience managing a QSR or restaurant (preferred). Open to retail, grocery, or c-store experience.
  • ServSafe Certification (preferred)
  • Demonstrated ability to train a team and develop people for growth
  • Strong communication and leadership skills with a demonstrated understanding of confidentiality
  • Ability to work in a fast-paced, hands‑on role
  • Basic math, problem‑solving, and computer skills
  • Reliable transportation