General Manager

Pembroke & Co., Inc.; Reading (Berks County); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Relocation assistance

Bonus based on performance

Training & development

Job summary

Pembroke & Co., Inc. in Reading, PA is seeking a Restaurant Store Manager to lead daily operations, drive guest satisfaction, and manage performance across a busy store.

This hands-on role requires strong leadership, recruitment and training, and the ability to balance service with controls. Relocation assistance and a performance-based bonus support your growth.

Qualifications

• High school diploma (or equivalent).
• Experience managing a QSR or restaurant (required).
• ServSafe Certification (preferred).
• Strong communication and leadership skills with a demonstrated understanding of confidentiality.
• Ability to work in a fast-paced, hands-on role.
• Basic math, problem-solving, and computer skills.
• Reliable transportation.

Responsibilities

• Recruit, hire and train team members.
• Build a positive, accountable team culture.
• Provide ongoing feedback, recognize performance and resolve team concerns.
• Create a guest-first culture and lead by example to deliver excellent service.
• Maintain brand standards, cleanliness, and food safety.
• Ensure proper staffing to keep shifts running smoothly and efficiently.
• Drive sales and execute local marketing efforts.
• Control labor, food costs, and cash handling.
• Review performance and take action to improve results.
• Manage scheduling, payroll, inventory, and ordering.
• Forecast staffing and business needs.
• Complete basic reporting and admin tasks.

Skills

Strong communication

Leadership

Confidentiality

Education

High school diploma or equivalent

Job description

Benefits:

• Relocation assistance


• Bonus based on performance


• Training & development

Position Overview

Supporting a renowned QSR brand, the Restaurant Store Manager role blends hands‑on leadership, daily operations, and business performance – giving you the opportunity to make a direct impact every day.

This position entails a 5.5 day work week, with Sundays being required. The brand's peak hours are during lunch & dinner. There are growth opportunities within 1-year of employment as the portfolio continues to grow. Candidates who need to relocate will be considered for this position.

Key Responsibilities

Team Leadership

• Manage the recruiting, hiring and training of team members


• Build a positive, accountable team culture


• Provide ongoing feedback, recognize performance and resolve team concerns

Operations & Guest Experience

• Create a guest-first culture and lead by example to deliver excellent service


• Maintain brand standards, cleanliness, and food safety


• Ensure proper staffing to keep shifts running smoothly and efficiently

Business & Financial Performance

• Drive sales and execute local marketing efforts


• Control labor, food costs, and cash handling


• Review performance and take action to improve results

Administrative & Operational Support

• Manage scheduling, payroll, inventory, and ordering


• Forecast staffing and business needs


• Complete basic reporting and admin tasks

What We’re Looking For

• High school diploma (or equivalent)


• Experience managing a QSR or restaurant (required)


• ServSafe Certification (preferred)


• Strong communication and leadership skills with a demonstrated understanding of confidentiality


• Ability to work in a fast‑paced, hands‑on role


• Basic math, problem‑solving, and computer skills


• Reliable transportation