General Manager

Pembroke & Co., Inc.; Royersford (Montgomery County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Relocation assistance

Bonus based on performance

Training & development

Job summary

Pembroke & Co., Inc. in the United States is seeking a Restaurant Store Manager to lead daily operations, drive guest satisfaction, and oversee team performance in a fast-paced QSR environment.

This role emphasizes hands-on leadership, staffing, and accountability within a growing portfolio. The position offers growth opportunities within the first year, with relocation support if needed and a focus on high-volume lunch and dinner service.

Qualifications

• Experience managing a QSR or restaurant is required.
• Strong communication and leadership skills with the ability to maintain confidentiality.
• Basic math, problem-solving, and computer skills are essential.
• ServSafe certification is preferred but not required.

Responsibilities

• Team Leadership: recruit, hire and train team members; build a positive, accountable team culture; provide ongoing feedback and recognize performance.
• Operations & Guest Experience: create a guest-first culture, maintain brand standards, cleanliness and food safety; ensure proper staffing for smooth shifts.
• Business & Financial Performance: drive sales, execute local marketing, control labor and food costs, manage cash handling, review performance to improve results.
• Administrative & Operational Support: manage scheduling, payroll, inventory, ordering; forecast staffing and business needs; complete basic reporting and admin tasks.

Skills

Strong communication

Leadership

Problem-solving

Computer skills

QSR/restaurant management experience

Education

High school diploma or equivalent

Job description

Benefits:

• Relocation assistance
• Bonus based on performance
• Training & development

Position Overview

Supporting a renowned QSR brand, the Restaurant Store Manager role blends hands-on leadership, daily operations, and business performance – giving you the opportunity to make a direct impact every day.

This position entails a 5.5 day work week, with Sundays being required. The brand's peak hours are during lunch & dinner. There are growth opportunities within 1-year of employment as the portfolio continues to grow. Candidates who need to relocate will be considered for this position.

Key Responsibilities

Team Leadership

• Manage the recruiting, hiring and training of team members
• Build a positive, accountable team culture
• Provide ongoing feedback, recognize performance and resolve team concerns

Operations & Guest Experience

• Create a guest-first culture and lead by example to deliver excellent service
• Maintain brand standards, cleanliness, and food safety
• Ensure proper staffing to keep shifts running smoothly and efficiently

Business & Financial Performance

• Drive sales and execute local marketing efforts
• Control labor, food costs, and cash handling
• Review performance and take action to improve results

Administrative & Operational Support

• Manage scheduling, payroll, inventory, and ordering
• Forecast staffing and business needs
• Complete basic reporting and admin tasks

What We’re Looking For

• High school diploma (or equivalent)
• Experience managing a QSR or restaurant (required)
• ServSafe Certification (preferred)
• Strong communication and leadership skills with a demonstrated understanding of confidentiality
• Ability to work in a fast-paced, hands-on role
• Basic math, problem-solving, and computer skills
• Reliable transportation