Restaurant General Manager

Five Guys, East Windsor; East Windsor Township (NJ); On-site; USD 65,000 - 95,000; Full time

Job summary

Five Guys in East Windsor, NJ seeks a General Manager to lead restaurant operations, drive profitability, and ensure guest satisfaction. You will coach the team, uphold brand standards, and manage financial performance.

Responsibilities include leadership, inventory control, cost management, marketing initiatives, and ensuring top-notch customer service. The role requires strong communication, problem solving, and a passion for hospitality.

Qualifications

• Leadership experience in restaurant management.
• Strong communication, organizational, and problem-solving skills.
• Ability to motivate and inspire a team.
• Experience with inventory management, cost control, and financial reporting.
• Servsafe certification (or willingness to obtain).

Responsibilities

• Motivate and lead restaurant team to achieve goals.
• Recruit, interview, hire, and train team members; conduct reviews and disciplinary actions as needed.
• Schedule and manage staff workload.
• Ensure smooth and efficient restaurant operations.
• Maintain high-quality food preparation and service; enforce policies.
• Develop and execute local marketing programs to drive sales.
• Build relationships with the local community and manage costs and inventory.

Skills

Leadership

Team motivation

Communication

Organizational skills

Problem solving

Hospitality

Customer service

Inventory management

Cost control

Financial reporting

Servsafe certification

Job description

A Five Guys General Manager is responsible for leading the restaurant's team, ensuring adherence to company standards, and driving financial performance. This role involves managing operations, staff, customer service, and marketing efforts, all while maintaining a focus on profitability and guest satisfaction.

Key Responsibilities

Leadership and Team Management

• Motivating and inspiring team to achieve goals
• Recruiting, interviewing, hiring, and training team members.
• Conducting performance reviews, providing feedback, and taking disciplinary action when needed.
• Scheduling and managing staff workload

Operational Management

• Ensuring the restaurant operates smoothly and efficiently.
• Maintaining consistent, high-quality food preparation and service.
• Implementing and enforcing company policies and procedures.
• Managing inventory and controlling costs.

Financial Performance

• Developing and executing business plans to maximise profitability.
• Analyzing restaurant performance and identifying areas for improvement.
• Monitoring financial reports and ensuring adherence to budget.

Customer Service

• Ensuring a positive guest experience in all areas.
• Addressing and resolving customer complaints promptly.
• Creating a welcoming and enjoyable atmosphere.

Marketing and Sales

• Implementing marketing and promotional strategies to increase sales.
• Developing and executing local marketing programs.
• Building relationships with the local community.

Qualifications

• Previous leadership experience in the restaurant industry.
• Strong communication, organizational, and problem solving skills.
• Ability to motivate and inspire a team.
• Passion for hospitality and customer service.
• Experience with inventory management, cost control, and financial reporting.
• Servsafe certification (or willingness to obtain).