Restaurant General Manager

1865 Five Guys, East Windsor; East Windsor Township (NJ); On-site; USD 70,000 - 90,000; Full time

Job summary

Five Guys East Windsor is seeking a General Manager to lead the restaurant team, uphold company standards, and drive profitability.

You will oversee operations, staff, guest service, and local marketing to maximize sales while maintaining high quality and safety. The role emphasizes leadership, financial acumen, and hospitality.

Qualifications

• Previous leadership experience in the restaurant industry.
• Strong communication, organizational, and problem solving skills.
• Ability to motivate and inspire a team.
• Passion for hospitality and customer service.
• Experience with inventory management, cost control, and financial reporting.
• Servsafe certification (or willingness to obtain).

Responsibilities

• Motivating and inspiring team to achieve goals.
• Recruiting, interviewing, hiring, and training team members.
• Conducting performance reviews, providing feedback, and taking disciplinary action when needed.
• Scheduling and managing staff workload.
• Ensuring the restaurant operates smoothly and efficiently.
• Maintaining consistent, high-quality food preparation and service.
• Implementing and enforcing company policies and procedures.
• Managing inventory and controlling costs.
• Developing and executing business plans to maximise profitability.
• Analyzing restaurant performance and identifying areas for improvement.
• Monitoring financial reports and ensuring adherence to budget.
• Ensuring a positive guest experience in all areas.
• Addressing and resolving customer complaints promptly.
• Creating a welcoming and enjoyable atmosphere.
• Implementing marketing and promotional strategies to increase sales.
• Developing and executing local marketing programs.
• Building relationships with the local community.

Skills

Leadership

Team motivation

Communication

Organizational skills

Problem solving

Guest service

Staff training

Marketing

Sales

Inventory management

Cost control

Financial reporting

ServSafe certification

Job description

A Five Guys General Manager is responsible for leading the restaurant's team, ensuring adherence to company standards, and driving financial performance. This role involves managing operations, staff, customer service, and marketing efforts, all while maintaining a focus on profitability and guest satisfaction.

Key Responsibilities

Leadership and Team Management

• Motivating and inspiring team to achieve goals
• Recruiting, interviewing, hiring, and training team members.
• Conducting performance reviews, providing feedback, and taking disciplinary action when needed.
• Scheduling and managing staff workload

Operational Management

• Ensuring the restaurant operates smoothly and efficiently.
• Maintaining consistent, high-quality food preparation and service.
• Implementing and enforcing company policies and procedures.
• Managing inventory and controlling costs.

Financial Performance

• Developing and executing business plans to maximise profitability.
• Analyzing restaurant performance and identifying areas for improvement.
• Monitoring financial reports and ensuring adherence to budget.

Customer Service

• Ensuring a positive guest experience in all areas.
• Addressing and resolving customer complaints promptly.
• Creating a welcoming and enjoyable atmosphere.

Marketing and Sales

• Implementing marketing and promotional strategies to increase sales.
• Developing and executing local marketing programs.
• Building relationships with the local community.

Qualifications

• Previous leadership experience in the restaurant industry.
• Strong communication, organizational, and problem solving skills.
• Ability to motivate and inspire a team.
• Passion for hospitality and customer service.
• Experience with inventory management, cost control, and financial reporting.
• Servsafe certification (or willingness to obtain).