Restaurant Front-of-House Leader: Elevate Guest Experience

Kimpton Hotels & Restaurants; Charlotte (NC); On-site; USD 52,000 - 75,000; Full time

Job summary

Kimpton Hotels & Restaurants in Charlotte seeks an experienced restaurant manager to lead a front-of-house team and deliver memorable dining experiences.

You will oversee service etiquette, product knowledge, training, budgeting, and collaboration with the GM and Chef. Must have 2 years of hospitality management, strong communication, and a flexible schedule including evenings and weekends.

Qualifications

• 2 years of management experience in hospitality or similar industry.
• Bachelor's degree in Hospitality, Restaurant, or Culinary Management is preferred.
• Excellent interpersonal communication skills, problem-solving skills, and organizational ability.
• Passion for creating and personalizing guest experiences.
• Food Handler Certification (if applicable).
• Flexible schedule, able to work evenings, weekends, and holidays when needed.

Responsibilities

• Daily operational leadership of front-of-house team and guest service.
• Maintain service etiquette, product knowledge, and guest satisfaction standards.
• Oversee staff training, scheduling, and performance evaluations.
• Assist in developing budgets, objectives, and marketing plans.
• Coordinate with General Manager and Chef on quality and costs.
• Supervise service delivery and ensure consistent, high operation standards.
• Hire, coach, and develop personnel; address issues promptly.

Skills

People management

Interpersonal communication

Problem solving

Organizational skills

Education

Bachelor's degree in Hospitality, Restaurant, or Culinary Management

Job description

Kimpton Hotels & Restaurants in Charlotte seeks an experienced restaurant manager to lead a front-of-house team and deliver memorable dining experiences.

You will oversee service etiquette, product knowledge, training, budgeting, and collaboration with the GM and Chef. Must have 2 years of hospitality management, strong communication, and a flexible schedule including evenings and weekends.