Restaurant Business Partner (Account Management)

Lavu Inc; Tampa (FL); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Lavu, Inc in Tampa, FL is seeking a Restaurant Business Partner (Account Management) to manage a portfolio of restaurant clients, translating Marty AI insights into actionable plans and subscriptions.

You will own client relationships from initial Cash Recovery Plan to ongoing Marty Command Center, expanding to multi-unit groups and new restaurants. A background in consultative software sales and comfort with restaurant financials are essential.

Qualifications

• 3+ years in consultative sales, account management, or customer success.
• Experience selling software or data products.
• Ability to explain a P&L to owners in plain language.
• Comfort with AI concepts and how analytics drive decisions.
• Familiarity with restaurant industry metrics and POS systems.

Responsibilities

• Own a portfolio of restaurant clients from Cash Recovery Plan to ongoing Marty Command Center subscription.
• Grow the book by adding new restaurants and expanding to multi-unit groups.
• Protect recurring revenue through retention and renewal activities.
• Lead client plan reviews and turn findings into action plans.

Skills

Consultative sales

Account management

Customer success

Data-driven recommendations

Pipeline discipline

Tools

HubSpot

Jira

Job description

Restaurant Business Partner (Account Management)

About Lavu, Inc.

Lavu helps profitable high-growth restaurants run seamlessly and move money effortlessly—maximizing control, eliminating fees, and increasing profitability. We unify restaurant operations and finance into one simple, easy-to-use platform so owners can run, pay, get paid, and grow.

We’re transforming how restaurants operate with our mobile/cloud POS across fine dining, QSR, bars, cafes, pizzerias, and food trucks in 80+ countries. Our mission: partner with owners through knowledge, solutions, and expertise that accelerate growth while advancing the industry.

Restaurant Business Partner (Account Management)

Lavu | Tampa, FL | Hybrid: 3 days in office, 2 days in the field

Restaurant owners don’t need another vendor. They need someone who understands their business and can show them exactly where they’re losing money. Marty AI analyzes a restaurant’s sales, labor, and menu data to find that lost cash and build a plan to recover it. It works no matter which POS the restaurant runs.

As a Restaurant Business Partner, you’ll be the person who brings Marty’s findings to life. You’ll own a portfolio of restaurant clients, guide them from their first Cash Recovery Plan to an ongoing Marty Command Center subscription, and grow the book by bringing new restaurants on board. This is a consultative sales role. If you’d rather earn an owner’s trust with real numbers than chase cold leads, and you still like closing, this role is for you

What You’ll Own

Converting and growing your portfolio. You’ll turn Cash Recovery Plan clients into recurring Marty Command Center subscribers, expand to more locations within multi-unit groups, and help bring new restaurants onto Marty.

Retention and renewals. You’ll protect recurring revenue by making sure every client sees real dollars recovered. That means spotting at‑risk accounts early and showing results well before renewal comes up.

Cash Recovery Plan reviews. You’ll lead each client’s plan review, walking owners through where Marty found lost cash and turning those findings into an action plan they’ll follow. After that, you’ll run regular check‑ins in Marty Command Center that track progress and show the money they’ve gotten back.

Account strategy. You’ll build plans for key accounts, map decision‑makers, and use engagement and results data to decide where to push next.

What You’ll Do Day to Day

• Keep new clients moving quickly from data received to Cash Recovery Plan review.
• Use the 30-day follow-up after each review to show early results and convert the client to Marty Command Center.
• Track opportunities, lifecycle stages, and forecasts in HubSpot.
• Watch how clients act on Marty’s recommendations, and turn low engagement into coaching conversations.
• Work with the Marty product and data teams to resolve issues, log them in Jira, and bring client feedback back to the roadmap.
• Keep up with restaurant economics, industry trends, and the growing field of AI tools for operators.

What You Bring

• 3+ years in consultative sales, account management, or customer success, ideally selling software or data products.
• A track record of converting, expanding, and retaining accounts against a number.
• Comfort with restaurant financials: food and labor cost, ticket average, menu mix. You can explain a P&L to an owner in plain language.
• Confidence presenting data-driven recommendations to owners and handling pushback.
• Curiosity about AI. You don’t need to build it, but you can explain what Marty does, what it doesn’t do, and why owners should trust it.
• Strong organization and pipeline discipline across [60–100+] accounts.

Bonus Points

• Restaurant or hospitality experience, whether front of house, back of house, or ownership.
• Experience selling analytics, or AI products to small businesses.
• Familiarity with a range of POS systems, such as Toast, Square, Clover, and Lavu.