Restaurant Assistant Manager — Lead, Train & Wow Guests

River City Casino & Hotel; St. Louis (MO); On-site; USD 42,000 - 64,000; Full time

Job summary

PENN Entertainment in St. Louis is seeking a hands-on supervisor to lead, train and coach front-line teams across shifts. You will staff, schedule, evaluate and develop team members, uphold service standards, and ensure compliance with company policies and safety guidelines.

Ideal candidates have 2–3 years of supervisory experience, strong guest service skills, and proficiency with Microsoft Outlook. Ability to work nights, weekends, holidays, and overtime is required.

Qualifications

• 2-3 years prior experience as a supervisor or leadership role.
• Proficient in Microsoft Outlook.
• Ability to interact with guests, staff and resolve problems in a diplomatic and tactful manner.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.

Responsibilities

• Staff, schedule, evaluate, train, develop and monitor team members. Recommend wage increases, promotions, demotions, discipline, and other employment actions for team members.
• Assist in developing and implementing policies, procedures and rules including operations manuals, to promote compliance with company and regulatory guidelines.
• Establish and maintain training and development procedures to ensure superior guest service standards are met.
• Supervisory responsibilities include hiring, coaching and performance appraisals.

Skills

Leadership

Staff management

Customer service

Communication

Problem solving

Conflict resolution

Tools

Microsoft Outlook

Job description

PENN Entertainment in St. Louis is seeking a hands-on supervisor to lead, train and coach front-line teams across shifts. You will staff, schedule, evaluate and develop team members, uphold service standards, and ensure compliance with company policies and safety guidelines.

Ideal candidates have 2–3 years of supervisory experience, strong guest service skills, and proficiency with Microsoft Outlook. Ability to work nights, weekends, holidays, and overtime is required.