Assistant Restaurant Manager - Growth & Guest Experience

PENN Entertainment, Inc.; Northern (KY); Hybrid; USD 42,000 - 55,000; Full time

Benefits offered by this job

Health Benefits Package

Discounted Casino bus tickets

Discounted RTD EcoPass

Hot meal served by Leadership Team

20% discount for Starbucks, Ara Spa, &

Colorado Gaming License reimbursement

Hotel discounts at PENN properties

Education reimbursement program

Career development opportunities

Job summary

PENN Entertainment, Inc. is seeking a Restaurant Supervisor to support dining room operations. You will greet and seat guests, oversee staff, train employees, and ensure service standards are met in a fast-paced casino environment.

The role requires strong customer service, supervisory experience, and solid knowledge of food and beverage, including wine lists. Benefits are provided from day one with opportunities for career growth within PENN properties.

Qualifications

• Bachelor’s degree preferred.
• Three years of food experience.
• One year of supervisory experience.
• Extraordinary customer service skills.
• Good verbal and written communication.
• Comprehensive knowledge of food, including P&L, cost control, training, inventory control and sanitation.
• Familiar with menu, including wine/drink list.
• Friendly and outgoing.
• Strong organizational skills.

Responsibilities

• Assist in controlling labor cost for the restaurant.
• Assign stations and job duties.
• Greets and seats guests and ensure proper service.
• Assists in training employees.
• Maintains open communication between all personnel in the dining room.
• Acting Manager in the absence of the Restaurant Manager.
• Understand and demonstrate Management’s point of view.
• Ensure employee safety.
• Responsible for cleanliness of all side stations, tableware, floors, salt and pepper, sugar, etc.
• Encourages teamwork in the department.
• Treat everyone with care, dignity, fairness, respect, and recognition.
• Coaches, counsels, and terminates, when necessary, those not meeting standards.
• Visits with guests a minimum of five minutes every hour.
• Ensure that all Team Members adhere to Penn Entertainment, JINYA Ramen, and property service standards.
• Execute and share all Food and Beverage Dept. policies and procedures.

Skills

Customer service

Verbal communication

Written communication

Team leadership

Organization

Education

Bachelor’s degree preferred

Job description

PENN Entertainment, Inc. is seeking a Restaurant Supervisor to support dining room operations. You will greet and seat guests, oversee staff, train employees, and ensure service standards are met in a fast-paced casino environment.

The role requires strong customer service, supervisory experience, and solid knowledge of food and beverage, including wine lists. Benefits are provided from day one with opportunities for career growth within PENN properties.