Restaurant Supervisor: Lead Guest Experience

The Westin St. Louis; St. Louis (MO); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision Coverage

Teledoc service

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

The Westin St. Louis is hiring a Restaurant Supervisor to oversee daily restaurant operations and lead a guest‑focused team in a downtown setting. You will assist the F&B Manager with staff training and ensure exceptional service delivery across shifts.

The ideal candidate has experience in hospitality, strong leadership, and a customer‑centric mindset. Night, weekend, and holiday availability is required to support peak service times.

Qualifications

• Proven experience as a host, server, or cashier; supervisory experience preferred.
• Excellent communication and interpersonal skills.
• Strong leadership and team management abilities.
• Knowledge of restaurant operations, including inventory management and cost control.
• Excellent problem solving skills & ability to multi-task.
• Prior cash handling and experience with TOAST POS system preferred.
• TIPS, CPR and Serve Safe certification preferred.
• Understanding of food safety and hygiene practices.
• Ability to work flexible hours, including nights, weekends, and holidays.

Responsibilities

• Assist with training and development of team
• Assist with daily service including serving, bussing, hosting and expediting
• Resolve team members and guest-related issues
• Use proper cash handling and accounting procedures
• Stock supplies in restaurant and club lounge
• Assist with inventory of beer, liquor and wine

Skills

Guest service

Leadership

Communication

Team management

Problem solving

Multi-tasking

Cash handling

Toast POS

Food safety knowledge

Flexibility hours

Tools

Toast POS

TIPS certification

CPR certification

Serve Safe certification

Job description

The Westin St. Louis is hiring a Restaurant Supervisor to oversee daily restaurant operations and lead a guest‑focused team in a downtown setting. You will assist the F&B Manager with staff training and ensure exceptional service delivery across shifts.

The ideal candidate has experience in hospitality, strong leadership, and a customer‑centric mindset. Night, weekend, and holiday availability is required to support peak service times.