Restaurant & Outlet Experience Lead

Lm Services Corporation; St. Louis (MO); On-site; USD 21,000 - 28,000; Full time

Job summary

Lm Services Corporation is seeking candidates to lead shift operations in a Marriott-standards environment in St. Louis, MO. The role focuses on delivering high-quality service, training staff, and maintaining safety and cleanliness across all outlets.

The position requires active floor presence, collaboration with kitchen and service teams, and proactive problem solving to ensure guest satisfaction and efficient daily operations.

Responsibilities

• Open and close shift per manager's checklist.
• Interact with guests and solicit feedback to ensure satisfaction.
• Train staff and enforce Marriott service standards using records, menus and reference materials.
• Manage scheduling and time adjustments for daily operations.
• Maintain a safe and sanitary work environment for all associates and guests.
• Handle bookings, call-outs, and last-minute changes; resolve daily issues.
• Support guests on the floor with serving, seating and communication with kitchen.
• Conduct taste panels and menu classes daily to ensure quality.
• Monitor hours and staffing in line with forecast and budget guidelines.
• Ensure side work is completed daily and uniforms are maintained.
• Oversee maintenance through work orders and inspections.
• Coach and empower associates to improve guest satisfaction.
• Establish clear communication with shifts and document via log book.
• Assist in development and execution of marketing plans for outlets.

Job description

Lm Services Corporation is seeking candidates to lead shift operations in a Marriott-standards environment in St. Louis, MO. The role focuses on delivering high-quality service, training staff, and maintaining safety and cleanliness across all outlets.

The position requires active floor presence, collaboration with kitchen and service teams, and proactive problem solving to ensure guest satisfaction and efficient daily operations.