Restaurant Assistant Manager - Lead Guest Experience

Dhanani Group Inc; Chicago (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Scholarship program

Emergency fund

Discount program

Provider cost estimation tool

Wellness program

Pregnancy planning tool

Job summary

Burger King in Chicago is seeking a hands-on Restaurant Management team member to supervise daily operations and lead a fast-paced team. You will train staff, manage shift leaders, monitor guest satisfaction, and uphold quality and safety standards to deliver a superior guest experience.

The role requires a high school diploma, 1–2 years supervisory experience, and the ability to work all shifts, including weekends and holidays.

Qualifications

• Must have a high school diploma or equivalent.
• Minimum of 1–2 years supervisory experience.
• Excellent guest service skills required.
• Ability to work in a fast-paced environment.
• Ability to communicate effectively with guests and team members.
• Ability to resolve issues in compliance with Burger King standards.
• Ability to keep employees motivated, resolve conflicts, and make hard decisions.
• Available to work all shifts; open, close, weekends and holidays.

Responsibilities

• Develop Servant Leaders—puts your people and restaurant first.
• Create Memorable Experiences—delivers service guests will remember.
• Administration—balance high-quality employee and guest experience with financial goals.
• Welcomes new team members and provides training.
• Leads inspiring team huddles that motivate and inform the team.
• Ensures ongoing training and coaching for team members.
• Builds shift supervisor capability and prepares for next level.
• Thanks the team and celebrates success.
• Coaches brand service behaviors—train, observe, provide feedback.
• Monitors Speed of Service to meet guest expectations.
• Keeps restaurant welcoming and clean.
• Ensures product quality and operational standards are met.
• Partners with GM to improve guest metrics.
• Reviews sales and scheduling to maintain QSC.
• Ensures accurate daily numbers, cash handling, and HACCP logs.
• Reviews inventory for cost control.
• Monitors staffing and production planning.
• Creates schedules and on-boards new hires.
• Implements action plans addressing employee needs.

Skills

Guest service skills

Supervisory experience

Effective communication

Fast-paced environment

Education

High school diploma or equivalent

Job description

Burger King in Chicago is seeking a hands-on Restaurant Management team member to supervise daily operations and lead a fast-paced team. You will train staff, manage shift leaders, monitor guest satisfaction, and uphold quality and safety standards to deliver a superior guest experience.

The role requires a high school diploma, 1–2 years supervisory experience, and the ability to work all shifts, including weekends and holidays.