Restaurant Assistant Manager - Growth & Service Leader

Tropical Smoothie Cafe; Charlotte (NC); On-site; USD 52,000 - 68,000; Full time

Job summary

Tropical Smoothie Café in Charlotte, NC is seeking a capable Crew Manager with strong people leadership to drive daily operations and guest experience.

You will monitor sales, control costs, recruit and train staff, and ensure brand standards across front and back of house. This role emphasizes delivering excellent service, managing schedules, and executing local store marketing programs to grow the café's community presence.

Qualifications

• Minimum of 1 year of managerial experience in the restaurant or fast-casual field required.
• Experience recruiting, hiring, training & developing employees.
• Experience in growing sales & providing excellent customer service.
• Demonstrated ability to drive operational excellence in both front of the house & back of the house.
• Must have a proven track record of managing cost of goods & labor.
• Basic computer skills, including Microsoft Word, Excel and Outlook.

Responsibilities

• Monitor sales growth & cost control of the café against the budgeted expectation & historical performance, to ensure that profit goals are met.
• Maintains & exceeds customer expectations to build brand loyalty.
• Presents a consistent, professional image of the café & crew by maintaining all sanitation & appearance standards.
• Communicates & stays updated on all marketing & promotional materials.
• Executes marketing & sales programs, following appropriate guidelines.
• Builds café sales by cultivating relationships in the business community & initiating local store marketing campaigns.

Skills

Managerial experience

Recruiting & developing staff

Sales growth & customer service

Operational excellence

Cost control (COGS & labor)

MS Office basics (Word, Excel, Outlook

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Tropical Smoothie Café in Charlotte, NC is seeking a capable Crew Manager with strong people leadership to drive daily operations and guest experience.

You will monitor sales, control costs, recruit and train staff, and ensure brand standards across front and back of house. This role emphasizes delivering excellent service, managing schedules, and executing local store marketing programs to grow the café's community presence.