Tropical Café Manager: Lead Team, Boost Sales

Tropical Smoothie Cafe; Charlotte (NC); On-site; USD 52,000 - 70,000; Full time

Job summary

Tropical Smoothie Café is seeking a dedicated Café Manager to lead day-to-day operations at our Charlotte location. As the brand ambassador, you will supervise front- and back-of-house teams, ensure guest satisfaction, and drive profitability with hands-on management.

The role requires at least 3 years of managerial experience in restaurant settings, strong coaching abilities, and a proven track record in controlling costs and boosting sales.

Qualifications

• Minimum 3 years of managerial experience in restaurant or fast-casual settings.
• Track record of recruiting, hiring, and developing great teams.
• Experience growing sales and delivering excellent customer service.
• Proven ability to manage cost of goods and labor, with strong P&L and budget skills.
• Confident in driving operational excellence on both sides of the house.

Responsibilities

• Lead front-of-house and back-of-house operations, staying hands-on in every station.
• Recruit, hire, train, and develop Crew Members and Shift Leaders to maintain staffing.
• Coach and lead the team during shifts, upholding brand standards for hospitality, quality, and speed.
• Monitor sales growth and cost control against budget and historical performance.
• Manage labor, inventory, and par levels to meet staffing and sales needs.
• Execute marketing and promotional programs to build cafe sales.
• Ensure sanitation, safety, and appearance standards and ServSafe compliance.
• Maintain equipment and create a welcoming image for the cafe.

Skills

Restaurant management

Staff development

Customer service

P&L management

Operations leadership

Education

High school diploma or equivalent

Tools

MS Office

Job description

Tropical Smoothie Café is seeking a dedicated Café Manager to lead day-to-day operations at our Charlotte location. As the brand ambassador, you will supervise front- and back-of-house teams, ensure guest satisfaction, and drive profitability with hands-on management.

The role requires at least 3 years of managerial experience in restaurant settings, strong coaching abilities, and a proven track record in controlling costs and boosting sales.