Assistant Manager - Food Service Lead & Ops Coach

Ekon Investments LLC; Apex (NC); On-site; USD 42,000 - 45,000; Full time

Job summary

Tropical Smoothie Cafe is seeking an Assistant Manager in Apex, NC to support daily operations and drive guest satisfaction. You will assist the Store Manager, supervise staff, and help coordinate training, scheduling, and performance reviews.

The role emphasizes strong leadership, excellent customer service, and adherence to health and safety standards while managing inventory and coordinating with other departments to boost efficiency and sales.

Qualifications

• High school diploma or equivalent required.
• Strong understanding of customer service principles and operational procedures.
• Basic knowledge of health and safety regulations applicable to the industry.
• Proficiency with POS systems and inventory management software.

Responsibilities

• Assist the Manager in daily operational management of the accommodation or food service facility.
• Supervise and support staff to ensure excellent customer service and adherence to company policies.
• Coordinate scheduling, training, and performance evaluations for team members.
• Manage inventory control, ordering supplies, and maintaining cost efficiency.
• Address and resolve customer concerns promptly to maintain high satisfaction levels.
• Ensure compliance with health, safety, and sanitation standards.
• Support financial management tasks such as budgeting, sales tracking, and reporting.
• Collaborate with other departments to optimize workflow and service delivery.

Skills

Leadership

Customer service

POS systems

Inventory management

Education

High school diploma or equivalent

Tools

POS systems

Inventory management software

Job description

Tropical Smoothie Cafe is seeking an Assistant Manager in Apex, NC to support daily operations and drive guest satisfaction. You will assist the Store Manager, supervise staff, and help coordinate training, scheduling, and performance reviews.

The role emphasizes strong leadership, excellent customer service, and adherence to health and safety standards while managing inventory and coordinating with other departments to boost efficiency and sales.