Shift Leader - Elevate Hospitality & Team Momentum

Tropical Smoothie Cafe; Mint Hill (NC); Presencial; USD 17.000 - 25.000; Jornada completa

Descripción de la vacante

Tropical Smoothie Cafe in Mint Hill is seeking a Lead Crew Member to oversee shift operations and coach teammates toward delivering unparalleled hospitality. You will ensure each station meets brand standards and maintain a positive, fast-paced environment while supporting inventory controls and labor management.

The role emphasizes training, teamwork, and adaptability in a cafe setting, with responsibility across opening/closing duties and guest satisfaction.

Formación

• Experienced Tropical Smoothie Cafe Crew Member.
• Legally able to work within the State and Federal guidelines.
• Ability to multi-task in a fast-paced cafe environment.

Responsabilidades

• Lead and coach crew members during each shift to uphold brand standards.
• Train crew members and ensure staff meet Tropical Smoothie Cafe core values.
• Use labor and inventory tools to manage operations and control costs.
• Ensure each station operates to Tropical Smoothie Cafe standards and provides unparalleled hospitality.
• Perform additional tasks to run the cafe and maintain a positive atmosphere.

Conocimientos

Crew leadership

Tropical Smoothie Cafe crew member

Customer service

Descripción del empleo

Tropical Smoothie Cafe in Mint Hill is seeking a Lead Crew Member to oversee shift operations and coach teammates toward delivering unparalleled hospitality. You will ensure each station meets brand standards and maintain a positive, fast-paced environment while supporting inventory controls and labor management.

The role emphasizes training, teamwork, and adaptability in a cafe setting, with responsibility across opening/closing duties and guest satisfaction.