Shift Leader - Lead Crew & Elevate Customer Experience

Tropical Smoothie Cafe; Concord (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Tropical Smoothie Cafe in Concord, NC is seeking a Crew Leader to lead daily cafe operations, ensure brand standards, coach team members, and uphold a high standard of hospitality during every shift.

You will supervise crew, assist with training, manage tasks across stations, and help maintain a fast, friendly, and clean dining environment consistent with Tropical Smoothie Cafe’s mission.

Qualifications

• Experienced Tropical Smoothie Cafe Crew Member.
• Legally able to work within the State and Federal guidelines.

Responsibilities

• Interacts with crew members and customers using Tropitude.
• Delivers Unparalleled Hospitality to each customer.
• Trains and coaches crew members during each shift to ensure brand standards are upheld.
• Uses tools to accomplish goals, manage labor and control inventory.

Job description

Tropical Smoothie Cafe in Concord, NC is seeking a Crew Leader to lead daily cafe operations, ensure brand standards, coach team members, and uphold a high standard of hospitality during every shift.

You will supervise crew, assist with training, manage tasks across stations, and help maintain a fast, friendly, and clean dining environment consistent with Tropical Smoothie Cafe’s mission.