Respiratory Care & Referral Coordinator

Apria Healthcare; Gilbert (AZ); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

401(k) Plan

Parental leave

Domestic partner benefits

Job summary

Accendra Health in Gilbert, AZ seeks a Respiratory Liaison to coordinate patient care from referral to order fulfillment, educate patients, and support market growth. You will be a primary contact for patients and referral sources, processing orders and ensuring documentation and insurance requirements are met accurately and promptly.

You will collaborate with sales and operations to improve referral conversion, patient satisfaction, and overall market performance while maintaining compliant

Qualifications

• High School Diploma or GED required.
• Minimum of two years of customer service, healthcare, office, patient support, or referral management.
• Experience in healthcare, medical equipment, patient services, or provider-facing environment preferred.

Responsibilities

• Coordinate the patient’s journey from referral through order fulfillment, equipment delivery, education, and ongoing support.
• Process patient orders and ensure all required documentation, authorizations, prescriptions, and insurance requirements are obtained accurately and in a timely manner.
• Serve as a primary point of contact for patients, referral sources, providers, and internal teams, responding to inquiries and resolving issues promptly.
• Manage inbound and outbound patient and referral partner communications to support service excellence and timely patient care.
• Educate patients on equipment use, therapy adherence, safety practices, and healthcare benefit requirements.
• Build and maintain strong relationships with referral sources, provider offices, and key healthcare partners.
• Partner with sales and operations teams to improve referral conversion, patient satisfaction, and overall market performance.
• Identify opportunities to drive market growth through relationship development, service excellence, referral support, and patient retention.
• Maintain accurate records and documentation while ensuring compliance with company, payer, and regulatory requirements.

Skills

Patient care

Strong communication

Relationship management

Multi-tasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Accendra Health in Gilbert, AZ seeks a Respiratory Liaison to coordinate patient care from referral to order fulfillment, educate patients, and support market growth. You will be a primary contact for patients and referral sources, processing orders and ensuring documentation and insurance requirements are met accurately and promptly.

You will collaborate with sales and operations to improve referral conversion, patient satisfaction, and overall market performance while maintaining compliant