Respiratory Care Navigator

Accendra Health, Inc.; Arizona; On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision care

Paid time off

401(k) Plan

Flexible Spending Accounts

Job summary

Accendra Health, Inc. is seeking a Respiratory Liaison to coordinate patient care from referral to delivery, education, and ongoing support in Arizona.

You will process orders, verify documentation, and maintain communication with patients, providers, and referral sources to ensure timely, high-quality service. The role emphasizes relationship-building, cross-functional collaboration with sales and operations, and adherence to regulatory and payer requirements while supporting market growth and

Qualifications

• High School Diploma or GED required.
• Minimum of two years of customer service or healthcare-related experience.
• Experience in healthcare, medical equipment, patient services, or provider-facing environments preferred.

Responsibilities

• Coordinate the patient journey from referral through order fulfillment, equipment delivery, education, and ongoing support.
• Process patient orders and ensure documentation, authorizations, prescriptions, and insurance requirements are obtained accurately.
• Serve as primary contact for patients, referral sources, providers, and internal teams; respond to inquiries and resolve issues promptly.
• Manage inbound and outbound patient and referral partner communications to support service excellence.
• Educate patients on equipment use, therapy adherence, safety practices, and insurance requirements.
• Build and maintain relationships with referral sources, provider offices, and key healthcare partners.
• Partner with sales and operations teams to improve referral conversion, patient satisfaction, and market performance.
• Identify opportunities to drive market growth through relationship development and service excellence.
• Maintain accurate records and documentation while ensuring compliance with company, payer, and regulatory requirements.

Skills

Customer service

Healthcare experience

Office support

Referral management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Accendra Health, Inc. is seeking a Respiratory Liaison to coordinate patient care from referral to delivery, education, and ongoing support in Arizona.

You will process orders, verify documentation, and maintain communication with patients, providers, and referral sources to ensure timely, high-quality service. The role emphasizes relationship-building, cross-functional collaboration with sales and operations, and adherence to regulatory and payer requirements while supporting market growth and