Respiratory Care Navigator & Patient Advocate

Accendra Health; Peoria (AZ); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision care

Paid time off

401(k) Plan

Flexible Spending Accounts

Life insurance

Short- and long-term disability

Teammate Assistance Program

Paid parental leave

Domestic partner benefits

Well-being programs

Job summary

Accendra Health is seeking a Respiratory Liaison to coordinate the patient journey from referral to delivery, education, and ongoing support. You will process orders, obtain documentation and insurance approvals, and act as the primary contact for patients and referral partners.

You will educate patients on equipment use and therapy adherence, while building strong relationships with providers and healthcare partners.

Qualifications

• High School Diploma or GED required.
• Two years of customer service, healthcare, office, patient support, or referral management experience preferred.

Responsibilities

• Coordinate the patient’s journey from referral through order fulfillment, equipment delivery, education, and ongoing support.
• Process patient orders and ensure all required documentation, authorizations, prescriptions, and insurance requirements are obtained accurately and in a timely manner.
• Serve as a primary point of contact for patients, referral sources, providers, and internal teams, responding to inquiries and resolving issues promptly.
• Educate patients on equipment use, therapy adherence, safety practices, and healthcare benefit requirements.
• Build and maintain relationships with referral sources, provider offices, and key healthcare partners.
• Partner with sales and operations teams to improve referral conversion, patient satisfaction, and overall market performance.

Skills

Customer service

Healthcare knowledge

Referral management

Communication skills

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Accendra Health is seeking a Respiratory Liaison to coordinate the patient journey from referral to delivery, education, and ongoing support. You will process orders, obtain documentation and insurance approvals, and act as the primary contact for patients and referral partners.

You will educate patients on equipment use and therapy adherence, while building strong relationships with providers and healthcare partners.