Respiratory Care Liaison - Patient Education & Referrals

Apria Healthcare; Yuma (AZ); On-site; USD 26,000 - 30,000; Full time

Job summary

Accendra Health is hiring a Respiratory Liaison to coordinate patient care from referral to delivery, educate patients on equipment use, and support revenue growth. You’ll work with patients, providers, and internal teams to ensure accurate documentation, insurance requirements, and timely service.

The role emphasizes strong communication, case management, and cross-functional collaboration to deliver an exceptional patient experience and uphold compliance standards.

Qualifications

• High School Diploma or GED required.
• Minimum of two (2) years of customer service, healthcare, office, patient support, or referral management.
• Experience in healthcare, medical equipment, patient services, or provider-facing environments preferred.

Responsibilities

• Coordinate the patient’s journey from referral through order fulfillment, equipment delivery, education, and ongoing support.
• Process patient orders and ensure documentation, authorizations, prescriptions, and insurance requirements are obtained accurately and timely.
• Serve as a primary contact for patients, referral sources, providers, and internal teams, addressing inquiries and resolving issues promptly.
• Manage inbound and outbound patient and referral partner communications to support service excellence and timely patient care.
• Educate patients on equipment use, therapy adherence, safety practices, and healthcare benefit requirements.
• Build and maintain relationships with referral sources, provider offices, and key healthcare partners.
• Partner with sales and operations teams to improve referral conversion, patient satisfaction, and market performance.
• Identify opportunities to drive market growth through relationship development, service excellence, and patient retention.
• Maintain accurate records and documentation while ensuring compliance with company, payer, and regulatory requirements.

Skills

Customer focus

Communication skills

Relationship building

Organizational skills

Problem solving

Self-motivation

Team player

Patient education

Attention to detail

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Electronic health/medical records systems

Job description

Accendra Health is hiring a Respiratory Liaison to coordinate patient care from referral to delivery, educate patients on equipment use, and support revenue growth. You’ll work with patients, providers, and internal teams to ensure accurate documentation, insurance requirements, and timely service.

The role emphasizes strong communication, case management, and cross-functional collaboration to deliver an exceptional patient experience and uphold compliance standards.