Respiratory Care Navigator & Patient Advocate

Apria, Inc.; Midvale (UT); Sur place; USD 54 443 000 - 63 039 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision coverage

401(k) Plan

Paid time off

Résumé du poste

Accendra Health is hiring a Respiratory Liaison to coordinate patient care, process orders, and educate patients on equipment and benefits. You will serve as a key contact for referrals and internal teams, ensuring timely communication and documentation while supporting market growth and service excellence.

The role emphasizes relationship-building with providers, patients, and partners, along with adherence to regulatory requirements and quality initiatives.

Qualifications

• High School Diploma or GED required.
• Minimum of two (2) years of customer service, healthcare, office, patient support, or referral management.

Responsabilités

• Coordinate patient journey from referral through order fulfillment, equipment delivery, education, and ongoing support.
• Process patient orders and ensure documentation, authorizations, prescriptions, and insurance requirements are obtained accurately and timely.
• Serve as primary contact for patients, referral sources, providers, and internal teams, addressing inquiries and resolving issues promptly.
• Manage inbound and outbound patient and referral partner communications to support service excellence.
• Educate patients on equipment use, therapy adherence, safety practices, and insurance-related information.
• Build and maintain relationships with referral sources, provider offices, and healthcare partners.
• Partner with sales and operations teams to improve referral conversion, patient satisfaction, and market performance.
• Identify opportunities to drive market growth through relationship development and service excellence.
• Maintain accurate records and compliance with company, payer, and regulatory requirements.
• Support quality, operational, and growth initiatives across the branch and market.

Connaissances

Customer focus

Communication

Relationship building

Organizational skills

Problem solving

Self-motivation

Team player

Education on equipment

Attention to detail

MS Office proficiency

Formation

High School Diploma or GED

Outils

Microsoft Office

Description du poste

Accendra Health is hiring a Respiratory Liaison to coordinate patient care, process orders, and educate patients on equipment and benefits. You will serve as a key contact for referrals and internal teams, ensuring timely communication and documentation while supporting market growth and service excellence.

The role emphasizes relationship-building with providers, patients, and partners, along with adherence to regulatory requirements and quality initiatives.