Client Support Analyst

U.S. Legal Support; Austin (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Parental Leave

LifeLock Identity Protection

Employee Engagement Activities andMore

Job summary

U.S. Legal Support in Houston, TX seeks a Client Support Coordinator to serve as the primary contact for clients via phone and email, ensuring timely and accurate resolution of inquiries.

You will act as the subject matter expert for all services offered and collaborate with internal teams. The role requires 3+ years in customer service, professional email/phone etiquette, and attention to detail in a fast-paced environment.

Qualifications

• High school diploma or equivalent required; Associate degree preferred.
• 3+ years of experience in customer service or client solutions.
• Professional email and phone etiquette.
• Industry experience preferred but not required.
• Prior administrative or office experience a plus.

Responsibilities

• Respond to and resolve client inquiries quickly and professionally.
• Research issues and implement appropriate solutions.
• Attention to detail in all tasks.
• Stay organized in a high pace work environment.
• Acknowledge and enter process service requests.
• Obtain status updates and provide to clients.
• Provide rates for process service requests.
• Partner with internal teams to resolve client requests.
• Maintain knowledge of U.S. Legal Support services and portal features.
• Meet or exceed service level expectations.
• Perform additional duties as assigned.

Skills

Attention to detail

Active listening

Communication

Problem-solving

Customer service

Professional demeanor

Reliability

Adaptability

Education

High school diploma or equivalent

Associate degree preferred

Job description

About U.S. Legal Support At U.S. Legal Support, we’re committed to delivering best-in-class litigation support services to our clients nationwide. Our people are passionate, dedicated, and driven by the goal of providing exceptional service every day.

Location: Houston, Texas

Schedule: Monday - Friday 8:30 am - 5:30 pm

Position Summary

The Client Support Coordinator serves as the primary point of contact for clients, providing assistance via phone and email to ensure timely and accurate resolution of inquiries. This role is the subject matter expert for all services offered by U.S. Legal Support and requires strong customer service, professionalism, and problem-solving skills.

Essential Job Functions

• Respond to and resolve client inquiries quickly and professionally.
• Research issues and implement appropriate solutions.
• Attention to detail.
• Ability to stay organized in a high pace work environment.
• Acknowledging and entering process service requests.
• Obtaining status updates and providing to clients.
• Provide rates for process service requests.
• Partner with internal teams to resolve client requests.
• Maintain knowledge of U.S. Legal Support services and portal features.
• Meet or exceed service level expectations.
• Perform additional duties as assigned.

Requirements

• High school diploma or equivalent required; Associate degree preferred.
• 3+ years of experience in customer service or client solutions.
• Professional email and phone etiquette.
• Industry experience preferred but not required.
• Prior administrative or office experience a plus.

Skills & Attributes

• Strong attention to detail and active listening skills.
• Excellent communication and problem-solving abilities.
• Cheerful, professional, and client-focused demeanor.
• Dependable and reliable with a strong work ethic.
• Flexible and adaptable in a fast-paced environment.

Perks & Benefits

We offer a comprehensive benefits package , including:

• Medical, Dental, and Vision Insurance
• Parental Leave
• LifeLock Identity Protection
• Employee Engagement Activities and More!