Resource Sharing Library Specialist - Access & UX

The Johns Hopkins University; Baltimore (MD); On-site; USD 26,000 - 48,000; Full time

Job summary

The Johns Hopkins University seeks a Resource Sharing Library Specialist to manage advanced access services tasks and non-standard workflows, under supervision. The role analyzes patron needs and recommends service improvements or troubleshooting to enhance user experience.

Responsibilities include coordinating student workers, resolving item issues, inventory management, staff and patron support, and developing new workflows. Schedule Mon-Fri 8:30am-5pm at Homewood Campus.

Qualifications

• High school diploma or graduation equivalent.
• Three years of related experience.
• Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.

Responsibilities

• Collaborate with the Service Desk Supervisor to coordinate student workers and training.
• Resolve issues related to missing, damaged, and overdue items to maintain positive patron relationships.
• Inventory supplies and coordinate with staff to submit orders.
• Assist staff and patrons with routine and non-routine questions and refer complex queries as needed.
• Support standardized workflows and procedures across services.
• Resolve issues using knowledge and experience to improve operations.
• Contribute to developing new or enhanced workflows.
• Participate in department projects and share expertise on tasks.

Skills

Analytical Skills

Coaching & Mentoring

Information Resource Proficiency

Library Expertise

Problem Solving

Process Improvement

Research Assistance

Workflow Management

Education

High School Diploma

Three years related experience

Tools

Alma

Canvas

OCLC WorldShare

ILLiad

ReShare

Job description

The Johns Hopkins University seeks a Resource Sharing Library Specialist to manage advanced access services tasks and non-standard workflows, under supervision. The role analyzes patron needs and recommends service improvements or troubleshooting to enhance user experience.

Responsibilities include coordinating student workers, resolving item issues, inventory management, staff and patron support, and developing new workflows. Schedule Mon-Fri 8:30am-5pm at Homewood Campus.