Interlibrary Loan & Resource Sharing Specialist

Penn State University; State College (Centre County); On-site; USD 41,000 - 59,000; Full time

Benefits offered by this job

75% tuition discount

Job summary

The Pennsylvania State University Libraries at University Park is seeking a Resource Sharing Specialist (Library Services Associate) to join the Resource Sharing and Interlibrary Loan department. The role focuses on obtaining materials not owned by Penn State and delivering documents to faculty, staff, and students worldwide.

You will support patrons through multiple channels, coordinate with lending libraries, ensure copyright compliance, and help optimize workflows across the library

Qualifications

• Experience working in a library environment with knowledge of library operations, patron services, and resource sharing practices
• Effective written and verbal communication skills
• Excellent organizational skills and a proven record of reliable, timely task completion
• Driven to provide excellent customer service
• Excellent interpersonal skills; inclusive and respectful when working with others

Responsibilities

• Interlibrary Loan & Borrowing Process interlibrary loan borrowing requests using ILLiad and related systems.
• Search catalogs, databases, and online resources to verify citations and locate materials.
• Identify and coordinate with lending partners based on availability, cost, policies, and delivery timelines.
• Ensure compliance with copyright and resource-sharing policies.
• Communicate with patrons, lending libraries, acquisitions staff, and subject specialists to resolve requests and support fulfillment.
• Deliver electronic articles and documents to patrons in a timely manner.
• Maintain procedures, documentation, and workflow processes.
• Collaborate with colleagues across the Libraries to support resource-sharing services.
• Assist with training, onboarding, hiring activities, and continuous service improvement.
• Represent the department in meetings, committees, and outreach activities.

Skills

Library experience

Patron services

Communication skills

Organizational skills

Customer service

Education

Associate degree

Tools

ILLiad

ReShare

RapidILL

OCLC Resource Sharing

Job description

The Pennsylvania State University Libraries at University Park is seeking a Resource Sharing Specialist (Library Services Associate) to join the Resource Sharing and Interlibrary Loan department. The role focuses on obtaining materials not owned by Penn State and delivering documents to faculty, staff, and students worldwide.

You will support patrons through multiple channels, coordinate with lending libraries, ensure copyright compliance, and help optimize workflows across the library