Resource Sharing Library Specialist (Access, Assessment, and User Experience)

The Johns Hopkins University; Baltimore (MD); On-site; USD 26,000 - 48,000; Full time

Job summary

The Johns Hopkins University seeks a Resource Sharing Library Specialist to manage advanced access services tasks and non-standard workflows, under supervision. The role analyzes patron needs and recommends service improvements or troubleshooting to enhance user experience.

Responsibilities include coordinating student workers, resolving item issues, inventory management, staff and patron support, and developing new workflows. Schedule Mon-Fri 8:30am-5pm at Homewood Campus.

Qualifications

• High school diploma or graduation equivalent.
• Three years of related experience.
• Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.

Responsibilities

• Collaborate with the Service Desk Supervisor to coordinate student workers and training.
• Resolve issues related to missing, damaged, and overdue items to maintain positive patron relationships.
• Inventory supplies and coordinate with staff to submit orders.
• Assist staff and patrons with routine and non-routine questions and refer complex queries as needed.
• Support standardized workflows and procedures across services.
• Resolve issues using knowledge and experience to improve operations.
• Contribute to developing new or enhanced workflows.
• Participate in department projects and share expertise on tasks.

Skills

Analytical Skills

Coaching & Mentoring

Information Resource Proficiency

Library Expertise

Problem Solving

Process Improvement

Research Assistance

Workflow Management

Education

High School Diploma

Three years related experience

Tools

Alma

Canvas

OCLC WorldShare

ILLiad

ReShare

Job description

We are seeking a Resource Sharing Library Specialist who will manage more advanced tasks and non-standard workflows for access services, under general supervision. This position requires analysis of patron needs and should recommend service improvements and/or service troubleshooting support that meet those needs.

Specific Duties & Responsibilities

• Working collaboratively with the Service Desk Student Supervisor, assists with the coordination of student workers providing support for assignments and training.
• Resolves issues related to missing, damaged, and overdue items to maintain positive relationships with our patrons and other libraries.
• Inventories supplies, equipment, and works with other library staff to submit order requests.
• Assist library staff & patrons with routine and non-routine questions and assess when to refer non-routine questions to the appropriate colleague.
• Support a wide range of services with standardized workflow procedures and steps.
• Resolve issues based on knowledge and experience.
• Assist in the development of new workflows and/or enhancement of workflows.
• Participate in collaborative department projects, lend expertise, and complete assigned tasks.
• Review and recommend workflow or service improvements based on relevant statistics.
• Maintain and improve documentation.
• Undertake special projects and tasks as assigned.
• Other duties as assigned.

Minimum Qualifications

• High school diploma or graduation equivalent.
• Three years of related experience.
• Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Experience with the following software/applications: Alma, Canvas, OCLC Worldshare, ILLiad, ReShare.

Technical Skills And Expected Level Of Proficiency

• Analytical Skills-Intermediate
• Coaching and Mentoring- Intermediate
• Information Resource Proficiency- Intermediate
• Library Expertise- Intermediate
• Problem Solving- Intermediate
• Process Improvement- Intermediate
• Research Assistance- Intermediate
• Workflow Management- Intermediate

Classified Title: Library Specialist I

Job Posting Title (Working Title): Resource Sharing Library Specialist (Access, Assessment, and User Experience)

Role/Level/Range: ATO 37.5/02/OE

Starting Salary Range: $18.65 - $26.65 - $34.75 HRLY (Commensurate w/exp.)

Employee group: Full Time

Schedule: Monday - Friday; 8:30am-5pm

FLSA Status: Non-Exempt

Location: Homewood Campus

Department name: Access, Assessment, and User Experience

Personnel area: Libraries