Access Services Specialist - Library Desk & Reserves

Ellenco Estágios e Treinamentos; Medford (MA); On-site; USD 34,026 - 47,113; Full time

Job summary

Tufts University’s Hirsh Health Sciences Library seeks a Senior Library Assistant for Access Services. The role serves at the Library Service Desk, providing in-person and online support for information access, technology questions, and general inquiries.

Responsibilities include assisting patrons, managing reserves, using Alma/Primo/Leganto, and coordinating with librarians. Evening/weekend coverage is required, with a focus on user-centered service.

Qualifications

• Associate's degree or equivalent required.
• Experience with library systems and digital resources.
• Excellent customer service and communication skills.

Responsibilities

• Assist library patrons at the service desk and online.
• Support access to physical and electronic resources.
• Maintain patron records and circulation processes.
• Respond to inquiries via email, chat, and phone.
• Collaborate with librarians and staff on reserve materials and analytics.
• Schedule and manage reserve materials and related tasks.

Skills

Customer service

Communication

Problem solving

Interpersonal skills

Education

Associate's Degree

Tools

Ex Libris Alma/Primo

Leganto

Canvas

Job description

Tufts University’s Hirsh Health Sciences Library seeks a Senior Library Assistant for Access Services. The role serves at the Library Service Desk, providing in-person and online support for information access, technology questions, and general inquiries.

Responsibilities include assisting patrons, managing reserves, using Alma/Primo/Leganto, and coordinating with librarians. Evening/weekend coverage is required, with a focus on user-centered service.