Resource & Operations Manager

Spencer - Richardson; New York (NY); On-site; USD 135,000 - 165,000; Full time

Job summary

An established industry player is seeking a dynamic Resource & Operations Manager to lead their operations in a vibrant and inclusive environment. This role is pivotal in ensuring high standards of resource planning and operational excellence. You will work closely with senior stakeholders to align client needs with service delivery, while also managing budgets and KPIs. The ideal candidate will have a strong background in operations within a global matrix organization and possess exceptional planning and resource allocation skills. This is an exciting opportunity to contribute to a growing firm that values collaboration and strategic thinking.

Qualifications

• Proven track record in operations within a global organization.
• Strong planning and resource allocation skills are essential.

Responsibilities

• Manage resource planning to the highest standards across the region.
• Collaborate with stakeholders to align client requirements.

Skills

Operations Management

Resource Allocation

Financial Literacy

Project Delivery

Strategic Planning

Relationship Building

Job description

Lead Associate - Professional Services - Executive Search

We are working in partnership with a market leading professional services firm to find their new Resource & Operations Manager.

The international team are niche specialists, having built an inclusive and innovative culture. Operating in over 50 countries, and a growing client list of household brands, their sustainable growth requires a collaborative and strategic Operations Manager to plan the resources for their service offering and lead day to day operations in the region.

Initially offered on a 6-12 month contract with a view to go permanent.

Key Responsibilities:

• Ensure that all resource planning is managed and held to the highest standards across the region.
• Work collaboratively with senior stakeholders, aligning client requirements to the operational and delivery teams to offer a seamless service.
• Map and plan pipeline forecasts, predict any delivery challenges and prepare solutions in advance.
• Understand the teams capability and capacity across the region to best place resources.
• Support the facilities management and operations of the local office, managing the budget appropriately.
• Management of KPIs and target delivery.
• Coach and advise the project teams, lead operational excellence, continually improve processes.
• Create a culture of excellence - drive the business values and lead by example.
• Build and maintain trusting relationships with key stakeholders, peers and colleagues.

To be successful:

• Demonstrable track record of leading operations in a global matrixed organisation.
• Would suit someone with experience in a fast-paced project delivery background.
• Natural ability to forecast with strong planning and resource allocation skills.
• Financially literate.
• Highly strategic, able to look at the bigger picture and driven to deliver excellence at all times.
• Genuine collaborator and relationship builder.
• Able to be in the office in NY a minimum of three days per week with flexibility for international travel when needed.
• Experience with event planning highly desirable.
• A flexible and agile approach.

Salary: Approx $150k - please note this position is initially offered on a contract basis.

For a confidential conversation, or to hear more, contact Natalie today - [e-mail]

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Project Management, Strategy/Planning, and Other

Industries: Professional Services and Business Consulting and Services