Operations Manager

Instant Impact; New York (NY); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Opportunity to work with globally recognized brands

Dynamic team environment

Growth and learning opportunities

Job summary

Instant Impact is seeking an Operations Manager to enhance day-to-day operations across client programs in New York. This role will oversee projects, budgets, and ensure timely deliverables while continuously improving team efficiency.

With responsibilities spanning operational excellence and leading cross-functional initiatives, the Operations Manager will work closely with various stakeholders. An opportunity to impact marketing execution and collaborate with renowned brands in a dynamic environment awaits you.

Qualifications

• 2+ years of experience working with performance data and reporting packs.
• Experience at Manager level with strong leadership capability.
• Strong operational and process design mindset.

Responsibilities

• Drive operational excellence across the Americas region.
• Operationalize contractual KPIs and capture required data.
• Own process documentation and improve planning templates.
• Monitor performance metrics and lead continuous improvement.
• Produce weekly/monthly reporting packs with insights.
• Lead cross-functional projects end-to-end, delivering on time.
• Proactively troubleshoot service delivery issues.

Skills

Experience with performance data

Leadership capability

Microsoft Office tools

Operational and process design mindset

Commercial awareness

Client relationship skills

Job description

We’re recruiting on behalf of a global marketing execution partner known for creating meaningful and sustainable brand experiences. They are seeking an Operations Manager to join their team to oversee day-to-day operations for client programs, ensuring projects, reporting, budgets, and deliverables stay on track while continuously improving processes and team efficiency. They’ll work cross-functionally with account teams, procurement, finance, vendors, and clients to solve operational issues, manage KPIs, and drive strong service delivery. The role is highly client-facing and requires someone who is organized, proactive, data-driven, and comfortable managing multiple priorities in a fast-paced environment

Key Responsibilities

• Drive operational excellence and efficiency improvements across the Americas region
• Operationalize contractual KPIs by defining ways of working, capturing required data, and implementing solutions
• Own process documentation (policies, procedures, playbooks) and improve planning templates/tools
• Monitor performance metrics, identify trends, and lead continuous improvement with internal teams and the client
• Produce weekly/monthly reporting packs with clear insights and recommendations; present executive summaries to senior stakeholders
• Lead cross-functional projects end-to-end, delivering on time and within budget; maintain project plans and tracking
• Proactively troubleshoot service delivery issues, escalating early to mitigate risk
• Partner with the Account Director to identify client efficiencies (procurement patterns, buying cycles, sustainability, POS/premium alternatives)
• Support onboarding, approvals/compliance, account planning, proposals, business reviews and client presentations
• Support training and capability uplift across teams
• Work with commercial finance on budgeting/reporting; monitor campaigns to ensure delivery, brand alignment, and target achievement
• Analyse MI/financial/sales reporting to track performance against objectives and budgets
• Drive strategic thinking, innovation and thought leadership; manage multiple priorities independently under pressure
• Able to commute to New York City office 1-2 days per week

Skills & Experience

• 2+ years' of experience working with performance data, reporting packs, and executive-level summaries (high accuracy and attention to detail)
• Experience at Manager level, with strong leadership capability and ability to motivate cross-functional teams
• Experience working with Microsoft Office tools (Excel, Word, Outlook, etc.)
• Strong operational and process design mindset (ways of working, documentation, continuous improvement)
• Strong commercial awareness and comfort managing budgets, metrics and delivery targets
• Excellent client relationship, communication and presentation skills (including building client-facing decks)

Why Explore This Role?

This position offers the opportunity to work with globally recognized brands and be part of a team that values innovation and sustainability. You will have the chance to make a tangible impact on marketing execution and gain valuable experience in a dynamic and supportive environment. The role promises growth, learning, and the satisfaction of contributing to meaningful brand experiences.