Sr. Manager, HR Operations and Service Delivery

Frazer Jones (US); New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Our client, a global financial services firm, seeks a deputy HR Operational lead to support their HR services function. Based in New York, this role oversees a large portion of the firm’s HR Services with 6,000+ employees and requires strong operations expertise and change leadership.

You will lead end-to-end HR operations including onboarding, transfers, promotions, leave and offboarding, and partner with HRBP, Recruiting, Payroll, Benefits, HRIT and tech to improve workflows and standardize

Qualifications

• BA/BS in HR, business, or related field; advanced certifications preferred.
• 8–13 years of progressive HR operations or shared services experience.
• Ability to present to senior leaders and lead through change.
• Global experience is a strong plus.

Responsibilities

• Lead end-to-end HR operations, including onboarding, transfers, promotions, leave, data management and offboarding.
• Partner with HR Business Partners, Recruiting, Payroll, Benefits, HRIT and tech teams to improve workflows and service delivery.
• Drive standardization, operational efficiency, and scalability across the global footprint.

Skills

Change management

Project management

Stakeholder management

HR operations

Data-driven decisions

Process improvement

Education

BA/BS in HR/Business

Advanced HR/tech certifications preferred

Tools

HR systems

Workflow tools

Case management platforms

Reporting metrics tools

Job description

Our client, an exceptional global financial services firm, is seeking a deputy HR Operational lead to support their HR services function.

This role is well suited to someone who combines strong HR operations expertise with the ability to lead change, improve processes, and influence stakeholders across a large, complex organization.

The ideal profile is a skilled communicator and strong project and change management professional, with experience scaling HR service delivery, and a data-driven approach to operational excellence.

Based in New York, this deputy leadership role will oversee a large portion of the firm’s global HR Services function, with a population of 6000+ employees.

The firm works on a 3 day in office hybrid model

Directly managing one experienced resource, as well as a robust team of indirect reports, the role holds a crucial part in shaping the future direction of HR service delivery, in an environment that foster continuous improvement and excellence in all facets of employee experience.

The successful candidate will lead end-to-end HR operations, including onboarding, transfers, promotions, leave administration, employee data management, and offboarding. A key focus will be ensuring a consistent, high-quality employee experience while driving greater process standardization, operational efficiency, and scalability across the organization’s global footprint. This person will partner closely with HR Business Partners, Recruiting, Payroll, Benefits, HRIT and tech teams to improve workflows, strengthen service delivery, and support broader human capital initiatives.

The role calls for an individual who can assess existing processes, identify opportunities for improvement, and lead transformation efforts that modernize and professionalize HR operations. Experience working with HR systems, service delivery platforms, workflow tools, and reporting metrics is important, as is the ability to use data to drive decisions and process refinement. Familiarity with case management platforms and large-scale HR operating environments is highly desirable.

Requirements:

• BA/BS degree, with advanced degree or other HR/technology certifications preferred.
• 8 to 13 years of progressive HR operations, shared services, or service delivery experience within a large-scale, matrixed organization in the professional services or financial services space.
• Experience presenting to senior leaders, proven relationship skills and stakeholder management capabilities, and the ability to lead through change.
• Global experience a strong plus

Job reference # JN-082026-295106

Please note that your personal information will be treated in accordance with our Privacy Policy.