Resource Navigator & Customer Service Specialist

Community Action in Aroostook, Washington and Hancock Counties; Ellsworth (ME); On-site; USD 30,000 - 42,000; Full time

Job summary

Community Action in Aroostook, Washington and Hancock Counties is seeking a Customer Service Specialist to help individuals connect with essential resources. The role involves greeting clients, assessing needs, data entry, initiating assessments, and guiding applicants through intake processes.

You will work with the agency team to provide a comprehensive approach to meeting client needs, maintain files, schedule appointments, and ensure high standards of customer service and confidentiality.

Qualifications

• Experience in social-service or community-based programs is preferred.
• Strong communication and interpersonal skills required.
• Ability to assess needs, schedule appointments, and collect data accurately.

Responsibilities

• Greet customers and provide exceptional service in-person and by phone.
• Assess needs, collect information, and enter data into agency systems.
• Schedule appointments and assist with intake applications.
• Maintain customer files and support team to meet client goals.
• Follow program rules and maintain confidentiality.

Skills

Excellent verbal communication

Excellent written communication

Excellent listening skills

Customer service

Data entry

Microsoft Office proficiency

Education

High school diploma or equivalent

Associate's degree preferred

Tools

Microsoft Office

Job description

Community Action in Aroostook, Washington and Hancock Counties is seeking a Customer Service Specialist to help individuals connect with essential resources. The role involves greeting clients, assessing needs, data entry, initiating assessments, and guiding applicants through intake processes.

You will work with the agency team to provide a comprehensive approach to meeting client needs, maintain files, schedule appointments, and ensure high standards of customer service and confidentiality.