Intake & Resource Navigator

Community Action in Aroostook, Washington and Hancock Counties; Machias (ME); On-site; USD 32,000 - 42,000; Full time

Job summary

Community Action in Aroostook, Washington and Hancock Counties seeks an Intake Specialist in Maine to assist individuals and families in connecting to resources. The role includes intake interviews, needs assessments, coordinating referrals, and follow-up to ensure access to services.

The position requires data entry across software systems, maintaining client files, scheduling appointments, and providing compassionate, confidential support within the agency team.

Qualifications

• At least two years of experience in a social service-based program preferred.
• Excellent verbal communication and active listening skills.
• Strong written communication and documentation abilities.
• Proficient data entry and record-keeping skills.
• Ability to work with diverse populations and provide compassionate service.

Responsibilities

• Obtain and document household information; assess needs and resources.
• Coordinate referrals and follow up to complete service access.
• Enter data into software systems and maintain client files.
• Schedule appointments and answer inquiries; direct customers to appropriate staff.
• Support team with administrative tasks and additional duties as needed.

Skills

Verbal communication

Written communication

Customer service

Data entry

Microsoft Office

Interpersonal skills

Diversity awareness

Education

High school diploma or equivalent

Associate's degree preferred

Tools

Microsoft Office

Job description

Community Action in Aroostook, Washington and Hancock Counties seeks an Intake Specialist in Maine to assist individuals and families in connecting to resources. The role includes intake interviews, needs assessments, coordinating referrals, and follow-up to ensure access to services.

The position requires data entry across software systems, maintaining client files, scheduling appointments, and providing compassionate, confidential support within the agency team.