Resource Access Specialist - Bilingual Support

Technologies Ltd.; Mount Vernon (WA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical & Dental Insurance includingRx

Life Insurance and AD&D coverage

401(k) Retirement Plan (3.5% Employer匹

Paid Sick and Vacation Leave

12 Holidays per year

Health club discount

Job summary

Community Action of Skagit County in Mount Vernon, WA seeks a Resource Specialist to greet visitors, screen clients, and coordinate referrals for services. You will handle intake forms, appointment scheduling, and data entry while maintaining a friendly, service-oriented approach.

Preferred bilingual (English/Spanish) candidates with prior social services or customer service experience. This full-time role requires 37.5 hours weekly and coverage for breaks and other locations as needed.

Qualifications

• High School Diploma or GED required.
• AA Degree in Social Services or related field preferred.
• Social service experience or a desire to work in social services preferred.
• Previous customer service experience required.

Responsibilities

• Answer assigned phone lines, screen, and direct all calls to appropriate staff or department.
• Greet, welcome, screen and direct all clients, donors, community members, and visitors walking into the agency.
• Maintain a positive, service-oriented attitude at all times. Interact with participants in a respectful manner that fosters self-esteem and empowerment.
• Screen clients/potential clients, administer intake forms, review intakes for referrals and services, enter data, schedule appointments, provide resources, and warm handoffs as applicable.
• Determine eligibility for CA services and coordinate referrals with appropriate program staff, ensuring that clients are connected to services with appropriate follow-through.
• Assist clients online and in-person in completing program applications, paperwork, and scheduling appointments.
• Issue or provide vouchers, critical needs, and outreach essentials, as applicable. Verify and track data accordingly.
• Perform appointments, confirm calls, as assigned.
• Assist with PSE files, as assigned.
• Track calls and types of requests that come in over the phone, in-person, and by email.
• Keep reception area and waiting room clean and tidy.
• Ensure clean and accurate data entry. Assist others with data entry as assigned.
• Provide general clerical support functions as assigned.
• Provide coverage for breaks and lunches for other Resource Specialists.
• May be asked to provide Resource Specialist coverage at other agency locations.
• Participate in agency and team meetings and trainings as required.
• Other duties assigned by management.

Skills

Bilingual English/Spanish

Customer service

Data entry

Active listening

De-escalation

Time management

Education

High School Diploma or GED

AA degree in Social Services or related field

Tools

Excel

Word

Outlook

Microsoft Teams

Data entry software

Job description

Community Action of Skagit County in Mount Vernon, WA seeks a Resource Specialist to greet visitors, screen clients, and coordinate referrals for services. You will handle intake forms, appointment scheduling, and data entry while maintaining a friendly, service-oriented approach.

Preferred bilingual (English/Spanish) candidates with prior social services or customer service experience. This full-time role requires 37.5 hours weekly and coverage for breaks and other locations as needed.