Resource Navigator, AmeriCorps — Community Support

JVC Northwest; Missoula (MT); Hybrid; USD 16,000 - 21,000; Full time

Job summary

JVC Northwest seeks an AmeriCorps Resource Navigation participant in Missoula to connect refugees and immigrants with local services. You will learn community resources, collaborate with service providers, and deliver accurate information to clients and staff.

The role emphasizes follow-up, clear communication, and organized documentation to strengthen case management and client outcomes throughout a 12-month term.

Qualifications

• Education requirements include a Bachelor's Degree.
• Strong attention to detail and self-motivation are essential.
• Experience with phone outreach, admin tasks, and case notes is valued.
• Proficiency with technology (emailing, case notes, Excel) is expected.
• Spanish language capacity is preferred though English is required.

Responsibilities

• The Resource Navigation role acts as the primary contact for information, referrals, and access to local services.
• Maintain up-to-date community resource lists and coordinate referrals with the direct services team.
• Document client interactions with clear case notes and follow-ups to ensure timely support.

Skills

Attention to detail

Self-motivated

Adaptable

Phone outreach

Admin experience

Excel

Technology proficiency

Spanish language capacity

Education

Bachelor's Degree

Tools

Excel

Job description

JVC Northwest seeks an AmeriCorps Resource Navigation participant in Missoula to connect refugees and immigrants with local services. You will learn community resources, collaborate with service providers, and deliver accurate information to clients and staff.

The role emphasizes follow-up, clear communication, and organized documentation to strengthen case management and client outcomes throughout a 12-month term.