Bachelor's Degree

JVC Northwest; Missoula (MT); Hybrid; USD 16,000 - 21,000; Full time

Job summary

JVC Northwest seeks an AmeriCorps Resource Navigation participant in Missoula to connect refugees and immigrants with local services. You will learn community resources, collaborate with service providers, and deliver accurate information to clients and staff.

The role emphasizes follow-up, clear communication, and organized documentation to strengthen case management and client outcomes throughout a 12-month term.

Qualifications

• Education requirements include a Bachelor's Degree.
• Strong attention to detail and self-motivation are essential.
• Experience with phone outreach, admin tasks, and case notes is valued.
• Proficiency with technology (emailing, case notes, Excel) is expected.
• Spanish language capacity is preferred though English is required.

Responsibilities

• The Resource Navigation role acts as the primary contact for information, referrals, and access to local services.
• Maintain up-to-date community resource lists and coordinate referrals with the direct services team.
• Document client interactions with clear case notes and follow-ups to ensure timely support.

Skills

Attention to detail

Self-motivated

Adaptable

Phone outreach

Admin experience

Excel

Technology proficiency

Spanish language capacity

Education

Bachelor's Degree

Tools

Excel

Job description

Opportunities to serve with JVC Northwest exist in the five beautiful states of Washington, Oregon, Idaho, Montana, and Alaska in remote, rural, and urban settings.

Jesuit Volunteers also have the opportunity to serve in other US regions through our sibling organization, Jesuit Volunteer Corps.

Below is a list of opportunities organized by location and by category of service. As part of your application to become a Jesuit Volunteer, we’ll ask about your service preferences, but we ask all applicants to be open to where the need is greatest, and we may ask you to consider options you had not initially thought about. please contact us if you have any questions.

International Rescue Committee in Missoula

Program Name

IRC Resource Navigation Program

Position Title

Agency Website

Position Focus

AmeriCorps Status

AmeriCorps

Service Impact Area

Capacity Building

Primary Role

Resource Navigation (AmeriCorps)

Length of Service Term

12 months

Primary Service Area

Refugee and Immigrant Services

Populations Served

Children and Families, Immigrants and Refugees, Individual with physical or intellectual disabilities, Latinx communities, Seniors/Elders, Teens/At-Risk/Opportunity Youth, Individuals experiencing housing instability and/or houselessness, Individuals with mental illness

Other Issues and Roles

Health and Health Education, Homelessness/Housing Services, Social Services

Brief Position Description:

The Client Resources Liaison will serve as the primary point of contact for individuals seeking information, assistance, and referrals to local services. This role will stay up to date on community resources, build relationships with service providers, and maintain an organized system for sharing accurate information with clients and staff. Serving closely with our direct services team, they will ensure timely follow-up, clear communication, and comprehensive support for those reaching out for help. By focusing exclusively on resource navigation, this position will enhance our capacity to meet community needs and strengthen the impact of our services.

Day in Life of JV

The JV/AmeriCorps would begin at the front desk, greeting walk-in clients, answering phone calls, and checking messages for individuals seeking assistance. After settling in, they review their schedule, follow up on referrals, and respond to clients who reached out the previous day. Much of the morning is spent meeting with clients, either in person or by phone, to understand their needs and connect them with appropriate resources, documenting each interaction with clear and accurate case notes. Midday, they update resource lists and touch base with direct services staff to coordinate support for shared clients. In the afternoon, they attend a meeting with a community partner or visit a local organization to learn about new programs or services that could benefit clients. Returning to the office, they finish the day by updating tracking systems, returning final calls, and preparing for the next day’s follow-ups.

Required & Preferred Skills

Education Requirements

Bachelor's Degree

Driver's License Requirement

No

Vehicle Requirement

Nature of Driving

Spanish Language Requirement

No requirement other than English

Preferred Spanish Language Level

Level 3: Professional Working Proficiency

Additional Languages and Level Preferred

Arabic, Pastho, Dari, Swahili, any level

Required experience, qualities, or specialized training

Attention to detail, self-motivator, adaptable. cold calling and taking phone calls, admin experience, comfortable with technology (emailing, case notes, excel)

Preferred experience, qualities or specialized training

Arabic, Spanish, Swahili, Pastho, Dari language capacity. Comfortable working with people with limited English.