Resort Tour Receptionist & Guest Concierge (Front Desk)

Holiday Inn Club Vacations Incorporated; Branson (MO); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Rewards & Recognition Programs

Comprehensive Medical, Dental, and Vis

401K Match

Team Member Travel Perks and Discounts

Tuition Assistance

Referral Compensation Program

Job summary

Holiday Inn Club Vacations Incorporated in Branson, MO is seeking a customer-service oriented team member to support the Sales & Marketing department. The role involves handling check-in and check-out procedures, coordinating with the sales team, and ensuring accurate marketing qualifications for tours.

You will contribute to departmental objectives, deliver high-quality guest experiences, and participate in reporting and gifting processes as part of a dynamic team in a family-friendly resort

Qualifications

• Excellent computer and telephone skills.
• Proficient in the use of the Internet, MS Word, PowerPoint, and Excel.
• Strong commitment and execution of customer service skills.
• Able to prioritize, organize, and delegate assignments with ease.
• Strong work ethic.
• Excellent verbal and written communication skills are essential for success.
• Possesses well-developed judgment, interpersonal, and communication skills.
• Attention to detail and analytical as well as creative approach to tasks.
• Participates in proactive team efforts to achieve departmental and company goals.
• Carries out any reasonable request by management.

Responsibilities

• Performs all elements of the check-in and departure process for the designated sales and marketing department.
• Achieves personal and departmental written objectives by the Manager of Sales & Marketing Services.
• Ensures check-in accuracy by verifying marketing qualifications for proper tour assignments.
• Prepare and distribute all departmental reporting upon management’s approval.
• Executes the gifting process for the designated sales and marketing areas.

Skills

Customer service

Communication

Organization

Teamwork

Attention to detail

Problem solving

Tools

MS Word

PowerPoint

Excel

Job description

Holiday Inn Club Vacations Incorporated in Branson, MO is seeking a customer-service oriented team member to support the Sales & Marketing department. The role involves handling check-in and check-out procedures, coordinating with the sales team, and ensuring accurate marketing qualifications for tours.

You will contribute to departmental objectives, deliver high-quality guest experiences, and participate in reporting and gifting processes as part of a dynamic team in a family-friendly resort