Guest Experience Concierge – Resort Front Desk

Holiday Inn Club Vacations Incorporated; Myrtle Beach (SC); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

401k Retirement

Paid Time Off

Tuition Assistance

ClubGo Membership

Room Discounts Worldwide

Job summary

Holiday Inn Club Vacations Myrtle Beach Oceanfront is seeking a Front Desk Specialist to manage guest check-in/out, folio transactions, and room assignments. You will serve as the primary contact for guests and owners, ensuring a welcoming and efficient experience at the resort.

The role requires solid customer service experience, proficiency in Microsoft Office, and the ability to handle cash and use timeshareware. Weekend/holiday availability is expected, with benefits after 90 days.

Qualifications

• Minimum one year of customer service experience, preferably in resort/hotel front desk.
• Proficiency in Microsoft Office suite.
• Able to learn and use timeshareware applications.
• Cash handling and basic financial transactions.
• Excellent verbal and written communication skills.

Responsibilities

• Facilitate guest check-in and check-out; manage folio transactions and keys.
• Answer guest inquiries and direct to resort personnel as needed.
• Maintain house cash bank and perform end-of-day reporting of receipts.
• Support PBX Operator duties and assist with guest information requests.
• Collaborate with housekeeping and other departments to ensure smooth operations.

Skills

Customer Service

Microsoft Office

Verbal & Written Communication

Cash Handling

Education

High School Diploma or GED

Tools

Timeshareware

PBX System

Job description

Holiday Inn Club Vacations Myrtle Beach Oceanfront is seeking a Front Desk Specialist to manage guest check-in/out, folio transactions, and room assignments. You will serve as the primary contact for guests and owners, ensuring a welcoming and efficient experience at the resort.

The role requires solid customer service experience, proficiency in Microsoft Office, and the ability to handle cash and use timeshareware. Weekend/holiday availability is expected, with benefits after 90 days.