Resort Front Desk & Guest Experience Specialist

Holiday Inn Club Vacations Incorporated; Las Vegas (NV); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Prescription

Pet Insurance

Short & Long Term Disability

AD&D

Hospital Indemnity

401K with Company Match

PTO

Tuition Assistance

Growth Opportunities

Excellent Company Culture

Job summary

Holiday Inn Club Vacations Incorporated is seeking a Front Desk Specialist to serve as the front-of-house liaison and primary contact for guest check-in, folio transactions, and check-out processes at our Las Vegas resort.

You will supports the Marketing Face to Face team during check-in, handle cash and key control, run daily reports, and assist guests with questions while ensuring exceptional service and accurate room assignments. Fluency in English required.

Qualifications

• High School Diploma or GED required or equivalent experience.
• Experience in a Resort Front Office environment preferred.
• Strong customer service and communication skills.

Responsibilities

• Facilitates guest experience from check-in to check-out; handles complex tasks like room changes and folio adjustments.
• Creates and issues keys, verifies guest payments, and maintains security of owners and guests.
• Maintains house bank and performs end-of-day receipts reporting.
• Coordinates with housekeeping to expedite unit turnover for on-property guests.
• Performs duties with minimal supervision and may work outside normal hours.

Skills

Customer service

Conflict resolution

Communication

Teamwork

Cash handling

Microsoft Office

Time management

English fluency

Education

High School Diploma or GED

Tools

Timeshare Ware Reservation System

Microsoft Word

Microsoft Excel

Job description

Holiday Inn Club Vacations Incorporated is seeking a Front Desk Specialist to serve as the front-of-house liaison and primary contact for guest check-in, folio transactions, and check-out processes at our Las Vegas resort.

You will supports the Marketing Face to Face team during check-in, handle cash and key control, run daily reports, and assist guests with questions while ensuring exceptional service and accurate room assignments. Fluency in English required.