Resort Sales & Guest Reservations Coordinator

Big Cedar Lodge; Ridgedale (MO); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Health Savings Account

Flexible Spending Account

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Job summary

Big Cedar Lodge is seeking a Sales Coordinator to support the resort's reservations and meeting sales teams. The role focuses on managing guest bookings, maintaining accurate records, and facilitating smooth communication across departments to enhance the guest experience.

The ideal candidate will have a high school diploma or equivalent, at least two years of experience, and strong customer service, communication, and organizational skills to handle group reservations and billing tasks

Qualifications

• High school diploma or equivalent required
• Minimum of 2 years of experience preferred
• Strong customer service and communication skills

Responsibilities

• Handles guest reservations and inquiries
• Acts as liaison between departments and resort leadership
• Maintains organized records and databases of bookings
• Answers calls and provides customer support
• Assists with group reservations and billing processes
• Ensures compliance with resort policies and service standards
• Collaborates with Sales, Banquets, and Group Rooms departments
• Performs additional administrative tasks as needed

Skills

Customer service

Communication

Organizational skills

Education

High School Diploma or Equivalent

Job description

Big Cedar Lodge is seeking a Sales Coordinator to support the resort's reservations and meeting sales teams. The role focuses on managing guest bookings, maintaining accurate records, and facilitating smooth communication across departments to enhance the guest experience.

The ideal candidate will have a high school diploma or equivalent, at least two years of experience, and strong customer service, communication, and organizational skills to handle group reservations and billing tasks