Guest Experience Concierge

Big Cedar Lodge; Ridgedale (MO); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Health Savings Account

Flexible Spending Account

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Job summary

Big Cedar Lodge is seeking a Front Office Attendant to deliver friendly, professional service and ensure guest satisfaction. You will greet guests, assist with registration, room assignments, and payments while providing information about on-site services and local attractions.

Responsibilities include answering calls, routing messages, maintaining records, and handling bookings. A High School diploma is required; hospitality experience is preferred but not mandatory.

Qualifications

• High school diploma or equivalent required.
• Hospitality experience preferred but not required.
• Proficiency with basic computer systems and word processing.

Responsibilities

• Greet guests and handle registration, room assignments, and payments.
• Answer calls and route messages to appropriate departments.
• Provide accurate information on services, amenities, and local attractions.
• Address guest concerns with empathy and confidentiality; escalate when needed.
• Maintain records, logs, and reports; manage bookings and occasional cancellations.

Skills

Analytical thinking

Customer service

Clerical

Reading comprehension

Oral comprehension

Basic computer skills

Originality

Education

High School Diploma or equivalent

Job description

Big Cedar Lodge is seeking a Front Office Attendant to deliver friendly, professional service and ensure guest satisfaction. You will greet guests, assist with registration, room assignments, and payments while providing information about on-site services and local attractions.

Responsibilities include answering calls, routing messages, maintaining records, and handling bookings. A High School diploma is required; hospitality experience is preferred but not mandatory.