Sales Coordinator

Big Cedar Lodge; Ridgedale (MO); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Health Savings Account

Flexible Spending Account

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Job summary

Big Cedar Lodge is seeking a Sales Coordinator to support the resort's reservations and meeting sales teams. The role focuses on managing guest bookings, maintaining accurate records, and facilitating smooth communication across departments to enhance the guest experience.

The ideal candidate will have a high school diploma or equivalent, at least two years of experience, and strong customer service, communication, and organizational skills to handle group reservations and billing tasks

Qualifications

• High school diploma or equivalent required
• Minimum of 2 years of experience preferred
• Strong customer service and communication skills

Responsibilities

• Handles guest reservations and inquiries
• Acts as liaison between departments and resort leadership
• Maintains organized records and databases of bookings
• Answers calls and provides customer support
• Assists with group reservations and billing processes
• Ensures compliance with resort policies and service standards
• Collaborates with Sales, Banquets, and Group Rooms departments
• Performs additional administrative tasks as needed

Skills

Customer service

Communication

Organizational skills

Education

High School Diploma or Equivalent

Job description

POSITION SUMMARY:

The Sales Coordinator plays a vital role in supporting the resorts reservations and meeting sales department by managing guest reservations, maintaining precise records and facilitating seamless communication between departments to enhance the overall guest/client experience. This position requires exceptional customer service and communication skills, as well as the ability to assist with group bookings, billing processes and administrative support to ensure smooth operations internally and high guest satisfaction.

ESSENTIAL FUNCTIONS:

• Handles guest reservations and inquiries
• Serves as a liaison between departments and resort leadership
• Maintains organized records and databases of bookings
• Answers calls and provide customer support
• Assists with group reservations and billing processes
• Ensures compliance with resort policies and service standards
• Collaborates with Sales, Banquets, and Group Rooms departments
• Performs additional administrative tasks as needed

EXPERIENCE/QUALIFICATIONS:

• Minimum Degree Required: High School Diploma or Equivalent
• Minimum of 2 years of experience preferred

KNOWLEDGE, SKILLS, AND ABILITY:

• Strong customer service, communication, and organizational skills.

TRAVEL REQUIREMENTS:

• Seldom/Never

PHYSICAL REQUIREMENTS:

Regularly sits, and does computer work. Occasionally walks, and stands. Seldom/Never lifts up to 50 lbs.

INDEPENDENT JUDGEMENT

Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.

Full Time Benefits Summary:

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.

If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [e-mail].

Big Cedar Lodge