Resort Rooms & Guest Services Leader

Wyndham; Pompano Beach (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Paid time off

Wellness program

Job summary

Travel + Leisure Co. is seeking a Rooms Supervisor to oversee daily operations of the resort Housekeeping and Guest Services. You will staff, schedule, and manage payroll while ensuring guest satisfaction and adherence to standards across departments.

Lead budgets, audits, and process improvements, while developing associates in both housekeeping and guest services. Weekend and holiday availability are required, with a benefits package supporting a diverse workforce.

Qualifications

• Leadership and coaching abilities with staff training experience.
• Strong strategic thinking and people management skills.
• 2–5 years hotel/resort experience with guest service focus.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Office suite and basic data handling.

Responsibilities

• Schedule staffing to maximize productivity and control payroll costs.
• Manage guest accounts, rates, and blocking to ensure accuracy.
• Oversee room inventory, front office requirements, and guest resolutions.
• Lead internal audit processes and ensure QA, loss prevention, and safety standards.
• Prepare annual department budget and identify areas for cost reductions and improvements.

Skills

Leadership

Strategic thinking

Hotel/Resort experience

Communication skills

Microsoft Excel

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Travel + Leisure Co. is seeking a Rooms Supervisor to oversee daily operations of the resort Housekeeping and Guest Services. You will staff, schedule, and manage payroll while ensuring guest satisfaction and adherence to standards across departments.

Lead budgets, audits, and process improvements, while developing associates in both housekeeping and guest services. Weekend and holiday availability are required, with a benefits package supporting a diverse workforce.