Resort Reservations & Guest Experience Agent

Sagchip; Mount Pleasant (MI); On-site; USD 17,000 - 26,000; Full time

Job summary

Soaring Eagle Casino & Resort is seeking a Guest Services/Reservations Agent to assist guests with reservations and inquiries in a fast-paced, high-volume setting. You will greet callers professionally, gather essential details, and match requests to best-value options across Soaring Eagle properties.

Responsibilities include processing reservations, upselling outlets, and maintaining accurate guest information.

Qualifications

• High School Diploma or GED.
• Typing ability at least 30 wpm.
• 1 year of customer service experience.
• Ability to pass a gaming license background check.

Responsibilities

• Answer phones with a friendly, professional greeting and provide first-class service.
• Maintain knowledge of Soaring Eagle properties and local area amenities.
• Gather reservation details quickly and accurately from callers.
• Create, verify, modify, or cancel room reservations; assist with online bookings.
• Upsell hotel outlets and services and inform guests of policies.

Skills

Reservation systems

Customer service

Communication skills

Typing

Office software

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

PowerPoint

Job description

Soaring Eagle Casino & Resort is seeking a Guest Services/Reservations Agent to assist guests with reservations and inquiries in a fast-paced, high-volume setting. You will greet callers professionally, gather essential details, and match requests to best-value options across Soaring Eagle properties.

Responsibilities include processing reservations, upselling outlets, and maintaining accurate guest information.