Guest Experience Reservations Specialist

SERVPRO of Saginaw / Bay City; Temecula (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Parental leave

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Company parties

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Tuition assistance

Job summary

South Coast Winery Resort & Spa is seeking a professional Reservation Agent to join our Rooms Division team. The role focuses on assisting guests with planning and booking stays while ensuring reservations are accurate and processed per policy.

You’ll handle telephone inquiries, enter reservations, manage cancellations, and assist VIP and group bookings, aiming to create a memorable guest experience and smooth check-in. Collaboration with Reservations and Front Office teams is essential.

Responsibilities

• Respond to guest telephone inquiries in a friendly, professional, and efficient manner.
• Enter all telephone inquiries and reservations accurately into the computerized reservation system.
• Process reservation cancellations and changes accurately and in a timely manner.
• Process individual, VIP, and group reservations according to established procedures and policies.
• Review daily expected call volume and arriving reservations to ensure reservations are properly booked, charged, and supported by required documentation.
• Assist guests with dining, entertainment, transportation, and other arrangements as needed.
• Anticipate and respond to guest needs to help create a memorable and enjoyable stay.
• Maintain proper care and use of company equipment and supplies.
• Work collaboratively with the Reservations and Front Office teams.
• Demonstrate integrity, customer focus, teamwork, relationship building, passion, and self-motivation in all interactions.
• Perform additional duties and responsibilities as assigned by management.

Job description

South Coast Winery Resort & Spa is seeking a professional Reservation Agent to join our Rooms Division team. The role focuses on assisting guests with planning and booking stays while ensuring reservations are accurate and processed per policy.

You’ll handle telephone inquiries, enter reservations, manage cancellations, and assist VIP and group bookings, aiming to create a memorable guest experience and smooth check-in. Collaboration with Reservations and Front Office teams is essential.