Hospitality PBX & Guest Services Specialist

Grand Beach Hotel; Surfside (FL); On-site; USD 15,000 - 19,000; Full time

Job summary

Grand Beach Hotel in Surfside, FL is seeking a PBX Operator to manage calls, assist with directories, and dispatch staff to guest rooms. You will ensure privacy and accurate information handling while delivering courteous guest service.

The role requires high school diploma, 1+ year PBX experience, and familiarity with front desk and reservations procedures. Candidates should be able to lift up to 50 pounds and work a full-time schedule.

Qualifications

• Must have completed High School or GED Diploma.
• Experience in Hospitality.
• At least 1 year switchboard/PBX experience.
• Minimum of one year experience at Front Desk/guest services, as well as a general knowledge of Front desk and Reservations system and procedures.
• Regularly sit for long periods, stand; walk; dexterity in hands; reach with hands and arms; talk or hear.
• Occasionally lift and/or move up to 50 pounds.

Responsibilities

• Handle all incoming calls in a timely manner by screening, transferring, and answering appropriately and efficiently.
• Take accurate and appropriate messages.
• Stays informed of current in house groups and property events.
• Assists the department with various clerical duties as needed.
• Directs callers to appropriate destination providing a smooth, clear and professionally courteous communication practice.
• Take guest requests and pass on to the appropriate party and follow up.

Skills

Hospitality experience

PBX/switchboard experience

Front desk/guest services

Physical stamina

Education

High school diploma or GED

Job description

Grand Beach Hotel in Surfside, FL is seeking a PBX Operator to manage calls, assist with directories, and dispatch staff to guest rooms. You will ensure privacy and accurate information handling while delivering courteous guest service.

The role requires high school diploma, 1+ year PBX experience, and familiarity with front desk and reservations procedures. Candidates should be able to lift up to 50 pounds and work a full-time schedule.