Hotel PBX & Guest Communications Specialist

Montage Hotels & Resorts; Laguna Beach (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Montage International in Laguna Beach is seeking a PBX Operator to manage all guest communications with a courteous, efficient mindset. The role centers on handling incoming/outgoing calls, messages, and basic inquiries while coordinating with hotel departments and emergency procedures.

You will contribute to a premium guest experience, maintain professionalism, and support front desk tasks when needed. Prior switchboard or hospitality experience is preferred, with a high standard of service and

Qualifications

• Clear and effective verbal and written communication skills required.
• Must be willing and able to multi-task.
• Excellent telephone etiquette and customer service skills.

Responsibilities

• Answering and processing all incoming/outgoing guest and in-house calls
• Providing prompt and courteous switchboard services, including message taking
• Forwarding messages and faxes to guests and departments
• Answering basic inquiries for guests in a courteous and efficient manner
• Staying aware of daily events, local area restaurants and entertainment
• Ensuring wake-up calls are monitored and placed per hotel policies
• Handling multiple calls per minute
• Posting telephone charges when required
• Adhering to safety regulations and emergency procedures
• Coordinating communications within the hotel and with life safety systems
• Assisting the front desk with miscellaneous tasks
• Performing other related duties as assigned

Skills

Clear verbal & written communication

Multi-tasking

Telephone etiquette

Computer basics

Education

High School Diploma or equivalent

Job description

Montage International in Laguna Beach is seeking a PBX Operator to manage all guest communications with a courteous, efficient mindset. The role centers on handling incoming/outgoing calls, messages, and basic inquiries while coordinating with hotel departments and emergency procedures.

You will contribute to a premium guest experience, maintain professionalism, and support front desk tasks when needed. Prior switchboard or hospitality experience is preferred, with a high standard of service and