Resort Operations Leader — Guest Experience & Growth

Wilderness at the Smokies; Sevierville (TN); Sur place; USD 65 000 - 90 000; Plein temps

Résumé du poste

Wilderness at the Smokies in Sevierville, TN seeks an Assistant General Manager to oversee all resort and hotel operations. You will analyze procedures, implement improvements, and help develop future hospitality products relative to operations.

You will coordinate with department heads, ensure guest service excellence, and report progress to the General Manager. The role requires strong leadership, budgeting, and policy implementation skills, with extensive responsibilities in safety, staffing,

Qualifications

• Bachelor’s degree (BA) from four-year college or university; or 1–2 years related experience.
• Strong leadership and motivational abilities.
• Good negotiation and listening skills.
• Hands-on manager, organized, detail oriented.
• Capable of operating office equipment and computers.
• Knowledge of safety standards.

Responsabilités

• Establish annual operating budgets and marketing strategies.
• Oversee hospitality operations to ensure standards are met.
• Manage budget performance and initiate cost-saving directives.
• Assist and initiate future development plans for hospitality operations.
• Report progress to the General Manager via verbal or written correspondence.

Connaissances

Leadership

Negotiation

Independent work

Detail oriented

Problem solving

Staff training

Multitasking

Computer skills

Policy knowledge

Resort knowledge

Safety standards

Professionalism

Attendance

Formation

Bachelor’s degree

Outils

MS Office

Description du poste

Wilderness at the Smokies in Sevierville, TN seeks an Assistant General Manager to oversee all resort and hotel operations. You will analyze procedures, implement improvements, and help develop future hospitality products relative to operations.

You will coordinate with department heads, ensure guest service excellence, and report progress to the General Manager. The role requires strong leadership, budgeting, and policy implementation skills, with extensive responsibilities in safety, staffing,