Resort Operations General Manager - Guest Experience Leader

Capital Vacations, LLC; Tennessee; On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Medical/Dental with employer contrib u

Voluntary Life Insurance

Disability

Aflac Insurance

Company-paid life insurance and long‑/

Travel Perks to Resort Locations

Perks Program

Job summary

Capital Vacations, LLC in Gatlinburg, Tennessee is seeking a General Manager to oversee all resort operations, staff management, and guest satisfaction. This role partners with Owners and the Board to drive service excellence and strategic planning across departments.

The GM will lead daily operations, manage budgets, execute capital projects, and ensure compliance with safety and service standards while maintaining profitability and growth for the property.

Qualifications

• Bachelor’s Degree in Business Management/Hospitality or equivalent industry job-related experience.
• Experience as a General Manager or Assistant General Manager preferred.
• Experience within the hospitality industry.
• Excellent verbal and written communication skills and strong leadership.

Responsibilities

• Overseeing the operations functions of the Resort.
• Managing payroll submissions to HR.
• Leading heads of departments and addressing guest complaints; stepping in for any department as needed.
• Ensuring compliance with SOPs, policies, procedures, and service standards.
• Leading capital projects, customer service, and refurbishment efforts.

Skills

Leadership

Communication

Hospitality experience

Budgeting

Education

Bachelor’s Degree in Business Management/Hospitality or equivalent

Job description

Capital Vacations, LLC in Gatlinburg, Tennessee is seeking a General Manager to oversee all resort operations, staff management, and guest satisfaction. This role partners with Owners and the Board to drive service excellence and strategic planning across departments.

The GM will lead daily operations, manage budgets, execute capital projects, and ensure compliance with safety and service standards while maintaining profitability and growth for the property.